Personalization Tips for the Holiday Season and Beyond
Sponsored by: Medallia
Speakers: Noah Rolff, Retail Principal, Professional Services, Medallia; David Lambert, Director, CX Strategy & Insights, Medallia; and Caitlin Szpakowski, Customer Experience Manager, Urban Outfitters
2017 has been the year of personalization in retail. In fact, studies show 75% of consumers were more likely to buy from a retailer that recognizes them by name, recommends products based on past purchases, or knows their purchase history. The customer has spoken and a great, personalized experience in retail is the expectation and no longer the exception. And the key to making personalization even more personal? Feedback.
With the holiday season and new year right around the corner, how can retailers embrace customer feedback to harness data, tap into emotions, and create personalized experiences that leave a lasting impression?
In this interactive webinar, our expert speakers will address the following:
- Stories from leading retail brands putting personalization to work
- Holiday season best practices in feedback and personalization
- Practical steps to gather valuable customer data to drive personalization
- Simple yet impactful approaches for testing and optimizing customer experiences year round
Sponsored by Medallia
Couldn't make it on October 25th? No problem! Total Retail webinars are archived for 90 days after the live event. Click above to register and get access to this webinar, both live and on- demand.