One of the greatest challenges retail executives face is striking a balance between the tasks required to maximize productivity and the people skills necessary to create a culture where customer service and excellence are the norm. Far too many retail executives become so mired in the short-term “bottom line” that they neglect to nurture the leadership skills that lead to long-term results. One of the greatest dangers these executives face is falling victim to their own egos — egos which can prevent them from making sound business decisions, unconsciously set a poor example, and create a culture where poor customer service and underperformance are an acceptable way to work.
Designed for retail CEO's, CMO's, e-Commerce Directors, Marketing Managers and other strategic decision makers, the Total Retail Resource Library is the premier source for free retail oriented best practices and case studies.
Have some good white papers or case studies? Contact Jennifer DiPasquale to contribute.
Reaching out to viewers through a well-prepared and practiced video is the closest thing to a face-to-face conversation — the gold standard of human communication. It’s also an effective way to reach a dispersed workforce.