In its second quarterly EPIC Report, SLI Systems provides survey findings from e-commerce professionals around the globe. The study finds most retailers worldwide view Amazon as both friend and foe, relying on Amazon for visibility and profitability — but with 68 percent showing some concern, due to the potential of competition.
Designed for retail CEO's, CMO's, e-Commerce Directors, Marketing Managers and other strategic decision makers, the Total Retail Resource Library is the premier source for free retail oriented best practices and case studies.
Have some good white papers or case studies? Contact Jennifer DiPasquale to contribute.
The Amazon Effect: How Retailers Are Adapting Their Businesses to Better Compete With the Industry Leader
At the center of today's digital shopping transformation is Amazon.com. The online retailer continues to exert its influence on the retail industry. From its online marketplace to newly opened brick-and-mortar stores to web and fulfillment services, Amazon is a force to be reckoned with. Amazon is disrupting the retail industry, both online and offline, and its influence only continues to grow. The question is, how do retailers not only compete with Amazon, but also beat it?
The UX Revolution: How Analytics are Powering a Revolution in Customer Understanding
Accessibility seems to be the wild, wild west of the World Wide Web ... and it's not going to get better anytime soon. There's a significant legal gray area as to whether e-commerce websites fall under the Americans with Disabilities Act, and decisions are being made in court. Get the report to learn more about this important issue!
Google Shopping ads have never been more conspicuous to customers — or more successful for retailers. Get the full scoop and see how your Shopping campaigns stack up by downloading Sidecar’s 2017 Google Shopping Benchmarks Report.
In our second year of the Consumer Digital Usage and Behavior Study, we return to the conversation with new data and insights into how consumers interact with and think about the email messages they receive. This year, we also asked in-depth questions around how consumers think about privacy and security.
Online retailing continues to prove its resilience with strong growth year after year. The opportunities for e-commerce have never been greater. At the same time, consumer expectations for relevance, price and fulfillment speed, among other issues, make competition fierce for online and multichannel merchants of all sizes, in all regions. In its inaugural EPIC Report, SLI Systems provides e-commerce industry survey findings from more than 200 e-commerce professionals around the globe.
New digital techniques independent retailers can use now to compete better, grow faster and work smarter, by Jennie Gilbert and James Kane, Jr. (Retailer Web Services, March 2017).
The study, commissioned by Mirakl and SAP Hybris, evaluates the current state of B-to-B manufacturers’ adoption of hosted online marketplaces and the associated benefits.
There's always someone in-store to assist customers during their shopping. Online, your users are alone. A single shared aspect remains: the experience. The e-commerce experience is moving closer to customers, with links established via optimized interfaces and user data serving as a powerful lever to gain a better understanding of users’ needs.
In early February 2017, Jetlore conducted a survey of 750 consumers to understand their sensitivity to online shopping experiences. The respondents, all from the United States, were of both genders, aged 18–56. This broad spectrum of respondents represents the diversity of online shoppers who routinely choose to buy online vs. visiting a brick-and-mortar store. The findings reveal that shoppers’ patience and loyalty are tightly tied to convenience and personalization.
Building your own brand, being laser-focused on your customers and profitably delivering exceptional consumer experiences are essential in a world where Amazon.com sets the table stakes. Download our field guide to learn the five steps to e-commerce success in the age of Amazon so you can meet consumers’ expectations, boost sales and improve their loyalty.