2017 Consumer Returns in the Retail Industry

In 2017, retailers project $351 billion in sales will be lost to returns, but there’s more to the story. According to the 2017 Consumer Returns in the Retail Industry Report issued by Appriss Retail, return fraud and return abuse has increased. Nationwide, return fraud costs U.S. retailers $17.6 billion, and when return abuse (e.g., wardrobing/renting) is factored in, the value rises to $22.8 billion. To put that in perspective, return fraud and abuse costs retailers $5 to $6.50 for every $100 returned.

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