January 28, 2022

How to Lighten the E-Commerce Returns Load With VIP Returns Programs

In this episode of Retail Right Now, Total Retail’s Melissa Campanelli and Kristina Stidham discuss an article recently published by Total Retail, “E-Commerce Returns Are at an Inflection Point. It’s Time for VIP Policies,” authored by Andria Tay, global director of marketing and communications at Narvar. The retail industry is at a crossroads with product…


Lowe's and Petco Partner for Store-in-Store Pilot

by Joe Keenan

Lowe’s and Petco have announced a partnership for a store-in-store pilot that will bring pet supplies and services to the home improvement retailer’s customers. The first Lowe’s + Petco store-in-store will launch in Alamo Ranch, Tex. in early February, with 14 additional locations coming to Texas and the Carolinas by the end of March. Available services…


Top 3 Retail CX Trends for 2022

by Scott Wassmer

The future of retail is more human and more digital. Customer experiences continue to be a brand’s most valuable currency in 2022, with a values-driven CX approach shaping the trends for the industry as we head in this new year. The relationship between brands and their customers has radically changed, creating an amazing opportunity for…

Sponsored by Bluecore

What Is Your Site Costing You?

Retailers aren’t just competing with other DTC brands – they’re competing with every digital experience available online. As retailers continue to embrace a digital-first approach and elevate eCommerce experiences, site performance and conversions are more important than ever before. With Bluecore’s eCommerce Performance Calculator, instantly measure your eCommerce revenue against benchmarks from 400+ brands across retail verticals. Get your benchmarks today.

Sponsored by Melissa

Proven Data Quality Tools to Conquer 2022

Conquer your 2022 ecommerce goals – from achieving frictionless customer experiences, to slashing shipping costs. Melissa’s latest solutions catalog shares leading tools to autocomplete customer data at checkout, enrich records for deeper insights, and find targeted mailing and email lists. Download the catalog today to explore the tools you’ll need to see growth all 2022 long.

Sponsored by Bolt

The Social Commerce Opportunity

This insightful resource from NAPCO Research in conjunction with Bolt, the world’s first checkout experience platform, address how when utilized correctly, social commerce can deliver a higher level of convenience and meet customers’ expectations of a frictionless shopping experience every time.


How Retailers Can Leverage AI for Superior Digital CX

Creating Trusted Customer Journeys Through Connected Experiences, Automation, and Human Touch


 Insights & Analysis

Retail’s DEI Road Map, Where to Go From Here

by Annie Lin

The Changing World of E-Commerce and What’s in Store for 2022

by Charlie Casey

Phygital Marketing: 3 Things Retailers Should Know About the Newest Marketing Channel

by Ravi Pratap Maddimsetty