September 19, 2019

Starbucks Clover: A Missed Revenue Opportunity

by Jim Gilbert

What is the greatest coffee secret at Starbucks you never knew? Simple answer: a cup of coffee from its Clover machine. I will get to the sales and marketing point of this blog post in a moment. But first let’s talk about a subject most of us love: coffee! If you’ve never had a “Clover,” you’re…


Why Shipping Must Be a High Priority for Online Retailers

by Matt Crawford

The global e-commerce market is continuing to boom, and as the industry matures it’s clear that shipping is as important to success as any other aspect of business. Shoppers might love the product, but if they don’t like the shipping options, they won’t buy. Offer them cheaper or better choices at checkout, and they’ll probably…

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 Total Retail Executive


Retail is Dead, Long Live Retail: A Peek Into the Industry’s Data-Driven Future

by Slater Latour

There’s no doubt that retail is changing, but brands and retailers that meet the challenge are thriving. That’s because data personalization and a multichannel approach are creating opportunities for the smartest brands and retailers to acquire, delight and retain customers for life. That last point — “for life” — may seem dramatic. It’s not. Given…


 Today's News


Amazon Enables U.S. Customers to Pay for Online Purchases With Cash

by Ashley Chiaradio is making it possible for customers to pay with cash for their online purchases, according to TechCrunch. The online retailer announced yesterday that over the next few weeks it will launch a new checkout option in the U.S. called Amazon PayCode, which will allow consumers to pay for Amazon purchases at a Western Union.…


The Future of Retail is Reputation

by Don Ross

In an era of growing distrust, there’s no denying how crucial reputation is for a business. Several businesses underestimate the power of a review, so the team at Trustpilot surveyed 1,700 shoppers to prove the naysayers wrong. We recently published a report with conclusive data that shows brand reputation and reputation management are critical to…