July 30, 2021
 
 
 

Key Leadership and Strategy Learnings From the 2021 Top International Women in Retail

In this episode of Retail Right Now, Total Retail’s Kristina Stidham and Marie Albiges discuss the recently released Top International Women in Retail report, produced by Total Retail’s sister brand, Women in Retail Leadership Circle. We know that women are impacting the retail industry not only in the United States, but across the globe. Each…

 

Most Apple Stores to Require Masks Again for Shoppers, Staff

by Joe Keenan

Apple plans to restore a mask requirement at most of its U.S. retail stores on Thursday for both customers and staff, even those who are vaccinated, in response to a resurgence in COVID cases. The company informed retail staff of the move Wednesday in a memo obtained by Bloomberg News. Apple already started requiring masks…

 
 

Retailers Adapting Digital Marketing Strategies for Customer Acquisition, Retention

by Joe Keenan

More time spent at home thanks to remote work, cancelled events and activities, and other pandemic-related factors resulted in consumers bringing more attention to digital shopping. Creating a consistent experience across all channels is what will keep consumers’ attention and business, driving both customer acquisition and customer retention efforts. As a result of shifting consumer…

 
 
 
Sponsored by Quantum Metric

7 eCommerce Blockers to Avoid before Holiday Surge

Lost sales and revenue opportunities can make or break your holiday success. With code freeze right around the corner, learn how to avoid 7 top e-commerce blockers before online traffic and orders spike. Get the digital retail playbook now.

 
 
 
Sponsored by Sidecar

2021 Benchmarks: The Future Roadmap for Retail Ads

Now in its fifth year, Sidecar’s 2021 Benchmarks Report analyzes how top retail verticals performed on Google, Facebook, Instagram, and Amazon advertising and how your business can compete in the year ahead. This report will arm you with the data you need to thrive in a fast-changing advertising landscape.

 
 
 

4 Ways CX Broke in 2020

This eBook digs a little deeper into the main four Ship from Store challenges experienced by retailers, and how those challenges broke the Customer Experience. We’ll explore the causes, and some creative ways to address them.

 
 
 

2021 Customer Experience Imperatives

With a lasting impact from pandemic norms, what’s it going to take now for a business to thrive? One thing is certain, it will involve a big shift in thinking and in working. An adjusted center. A total customer experience transformation. This year’s Imperatives take you beyond the marketing bubble, where the total customer experience is achieved by connecting experiences across marketing, sales, commerce, and service. It all hinges on achieving both data transformation and digital transformation — and ultimately, how your organization adapts to customer obsession. Download your FREE eBook now!

 

 Insights & Analysis

Driving Fulfilment Efficiencies With Artificial Intelligence

by Akash Gupta
 

New E-Commerce Benchmark Proves the Impact of Site Speed on Conversion and Customer Experience

by Rick Kenney
 

How to Navigate the Bitter Realities of This Holiday Season (and the Supply Chain)

by John Piatek