February 29, 2024

Redefining Retail: 3 AI Trends Leading the Way

by Antony Wildey

For some time now, many retailers have been exploring the use of artificial intelligence to enhance various aspects of their business, from inventory placement to merchandising assortments. However, the conversation gained renewed momentum in 2023 with the emergence of ChatGPT and generative AI. This increased interest in the potential of AI to transform retail operations…


How Bloomingdale’s is Using AI to Bring Humanity to Shopping

by Marie Albiges and Joe Keenan

At a session during the eTail West show on Tuesday, James Kim, vice president of digital and technology at Bloomingdale’s, shared how the retailer is incorporating artificial intelligence into its business to bring more humanity to a very human activity: shopping. Kim outlined Bloomingdale’s innovative approach to integrating AI to enhance customer experiences and drive…


Attracting and Retaining Talent in the Retail Industry

by John Newcome

Being a manager in any industry is tough. Being a manager in the retail industry is especially so considering challenges caused by high employee turnover rates. At 60.5 percent, the retail and wholesale industry has the highest turnover rate of any industry, and it’s triggered by employees wanting more workplace flexibility, better pay and compensation,…

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Top 50 Tips of 2023

Total Retail’s annual collection of the 50 best tips of the year covers every facet of running a successful retail business, from customer experience to marketing to supply chain to technology, among other functionalities. Each tip offers valuable insight that readers can implement into their businesses immediately. Make it your New Year’s resolution to begin…


 Insights & Analysis

Stop Using My Trademark, Part 2: The Cease and Desist Letter

by Armin Ghiam, Jeremy Boczko and Sarah Spellman

Building Brands for Every Altitude

by Evan Gettinger