August 8, 2020


Welcome to this issue of the Total Retail Report: Weekend Edition, a recap of what you may have missed this past week on Have a great weekend!


3 Tips to Pay Down 'Technical Debt' and Turn PCI Compliance Into a Competitive Advantage

by Rob Chapman

A few jobs back and several years ago, I worked for an oil company. I started right before a boom-and-bust cycle. I don’t know how I always get so lucky, but suffice to say my long-term incentive options were timed in the absolute worst possible way. I tend to be the poster child of “buy…


How Retailers Can Scale Innovation Needs Through a Software-Defined Strategy

by Gavin Bisdee

Although the surge in contact-free pickup and delivery offerings has been tied to the current pandemic, it’s likely their popularity within the retail industry will remain well after the crisis passes. As such, retailers will need to figure out how to maintain these services while still keeping a tight rein on labor, operational and systems…

Sponsored by Radial

How Retailers Are Evolving Operations to Account for Shifting Consumer Behaviors

The COVID-19 pandemic has forced retailers and consumers to re-evaluate the “normal” way of shopping. The result has been consumers increasingly opting for digital and omnichannel purchase journeys (e.g., BOPIS, curbside pickup), and retailers trying to facilitate them through investments in technology. This whitepaper from NAPCO Research and Radial evaluates why and how a company’s omnichannel operations will yield short-term gains with consumers still reluctant to shop in-store, while positioning it for long-term success in what’s quickly becoming the new industry normal.


Online Security and the Post-Pandemic Period: Why E-Commerce Must Act Now

by Josh Horwitz

E-commerce providers have long walked the line between security considerations and consumers’ demand for a high-quality, frictionless experience. As a result, they’ve been hesitant to apply additional authentication measures, and hackers have taken note. According to Verizon’s 2020 DBIR, attacks against e-commerce apps are by far the leading cause of retail breaches. The pandemic provides…


Satisfy Customers and Mitigate Fraud: Retailers’ Guide to Digital Authentication

Retailers are often caught between mitigating fraud risks and providing a frictionless online shopping experience. While it’s a delicate balance, there are solutions that can enable retailers to do both successfully, such as device-based authentication. In this webinar, our expert speakers will provide insights into how digital authentication, and more specifically, device-based authentication, can deter fraud and satisfy shoppers.