November 19, 2022


Welcome to this issue of the Total Retail Report: Weekend Edition, a recap of what you may have missed this past week on Have a great weekend!

Reports: Amazon to Lay Off 10,000 Employees Beginning This Week

by Melissa Campanelli is planning to lay off approximately 10,000 employees in corporate and technology roles beginning this week, according to a report from The New York Times, citing people with knowledge of the matter. Separately, The Wall Street Journal also cited a source saying the company plans to lay off thousands of employees. The job cuts will focus on…

Supported By Merkle

Hollister Launches Mobile App Payment Sharing Tech to Remove Checkout Friction

In episode 375 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Samir Desai, chief digital and technology officer at Abercrombie Fitch & Co., a leading global, omnichannel specialty retailer of apparel and accessories for men, women and kids through five renowned brands, including Hollister Co. Listen in as Desai discusses the launch of its Share2Pay functionality…


Why E-Commerce Needs Brick-and-Mortar Retail

by Lukas Martinelli

As e-commerce has exploded in popularity, the question of how brick-and-mortar retailers would fare in the future has been widely debated. The notion of a “retail apocalypse” reached a crescendo during the pandemic as year-over-year e-commerce grew two to five times faster in 2020. So, where do retailers go from here? When it comes to…


The Retailer’s Guide: The Top 5 Considerations for a Successful Holiday Season

by Daren Finney

Retailers face a challenging holiday season due to inflation, labor shortages, and supply chain issues. Customers will be more discerning as they shop for good deals. Retailers have an opportunity to set themselves apart by providing a seamless, omnichannel customer experience that supports shoppers online, in-store, at the curb — and everywhere in between. These…

Sponsored by Melissa

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Start 2023 armed with smart, sharp data quality tools that will keep customers coming back all year! Download Melissa’s new Solutions Catalog and discover tools that will help reduce cart abandonment, combat fraud, and stay in contact with your customers when they move or change contact information. Plus, check out our free trials and POCs!


2022 Top 100 Omnichannel Retailers

A Ranking of 100 Leading Retailers’ Omnichannel Proficiencies


What Retail Leaders Can Learn From Taco Bell's DEI Initiatives

by Jordan Ekers

Employers across every industry should be creating equal opportunities for their frontline employees. One of the ways this can be accomplished is by adopting the concept of diversity, equity and inclusion (DEI). But what does DEI truly mean? It can look different for each company, but essentially, as BuiltIn put it, “DEI is any policy…


Is Your Integration Layer the Missing Link in Your Commerce Experience?

by Aaron Eversoll

Brands know that creating an optimal commerce experience is critical for generating revenue, building customer loyalty, and staying competitive against the experiences provided by leading retailers. However, customer experience (CX) quality has declined in 2022, reversing the progress made in 2021, according to Forrester’s latest U.S. Customer Experience Index™. And while marketers often look to…


2022 Merchant Gift Card Omnicommerce Evaluation - US Edition

Our fifth annual gift card industry research report is here! For the first time, we expanded to a multinational audience, adding U.K.- and Australia-based merchants along with U.S. brands, for a comprehensive multinational review. Download this report for best practices for both mobile and in-store, innovative ways to sell, use, and deliver gift cards, and much more.