Welcome to this issue of the Total Retail Report: Weekend Edition, a recap of what you may have missed this past week on myTotalRetail.com. Have a great weekend!
A few jobs back and several years ago, I worked for an oil company. I started right before a boom-and-bust cycle. I don’t know how I always get so lucky, but suffice to say my long-term incentive options were timed in the absolute worst possible way. I tend to be the poster child of “buy…
Although the surge in contact-free pickup and delivery offerings has been tied to the current pandemic, it’s likely their popularity within the retail industry will remain well after the crisis passes. As such, retailers will need to figure out how to maintain these services while still keeping a tight rein on labor, operational and systems…
The COVID-19 pandemic has forced retailers and consumers to re-evaluate the “normal” way of shopping. The result has been consumers increasingly opting for digital and omnichannel purchase journeys (e.g., BOPIS, curbside pickup), and retailers trying to facilitate them through investments in technology. This whitepaper from NAPCO Research and Radial evaluates why and how a company’s omnichannel operations will yield short-term gains with consumers still reluctant to shop in-store, while positioning it for long-term success in what’s quickly becoming the new industry normal.
E-commerce providers have long walked the line between security considerations and consumers’ demand for a high-quality, frictionless experience. As a result, they’ve been hesitant to apply additional authentication measures, and hackers have taken note. According to Verizon’s 2020 DBIR, attacks against e-commerce apps are by far the leading cause of retail breaches. The pandemic provides…
Retailers are often caught between mitigating fraud risks and providing a frictionless online shopping experience. While it’s a delicate balance, there are solutions that can enable retailers to do both successfully, such as device-based authentication. In this webinar, our expert speakers will provide insights into how digital authentication, and more specifically, device-based authentication, can deter fraud and satisfy shoppers.
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WEEKEND EDITION 
