Welcome to this issue of the Total Retail Report: Weekend Edition, a recap of what you may have missed this past week on myTotalRetail.com. Have a great weekend!
Fifty percent of total U.S. e-commerce. One hundred million subscribers. Five hundred individual grocery stores. Its own distribution networks. Dare we talk about drones? For most, if not all U.S. retailers, Amazon.com represents a threat to the future retail landscape. But how long can its lead last? Amazon may command the current e-commerce marketplace, but…
Consumers aren’t just looking for discounts this holiday season; they’re also looking for retailers to design their products and their business around responsible initiatives. Such are the findings of Accenture’s 13th Annual Holiday Survey, which notes that half of consumers would rather sacrifice expediency than cause harm to the environment. These consumers would pick up…
Today’s “pampered consumers” have come to expect relevant and memorable experiences throughout the customer journey. However, now that the path to purchase winds through so many different channels, platforms and formats, marketers often feel overwhelmed at the prospect of meeting those expectations with the speed and quality required. At the same time, e-commerce giants are…
The speed at which the retail industry is evolving to navigate e-commerce and gig economy disruption is happening far faster than we could have predicted. Gone are the days when shoppers were battling for parking at the local mall to take advantage of a department store sale, or shuffling through the aisles to hunt down…
The holiday shopping season looks a lot different in the age of Amazon.com. Retailers are battling to win shoppers back from the online shopping giant, and for companies like Target this means adding staff. The Minneapolis-based retailer recently announced plans to hire a staggering 130,000 seasonal staffers to handle things like restocking and customer service…
Your customers’ store experience — and impression of your brand — starts and ends with your frontline employees. Store associates are directly responsible for delivering your customer service model. Unfortunately, retail work has long had a reputation for low employee morale and high turnover, which can negatively impact employee satisfaction. Retailers have the opportunity to…
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Weekend Edition 
