February 24, 2024


Welcome to this issue of the Total Retail Report: Weekend Edition, a recap of what you may have missed this past week on myTotalRetail.com. Have a great weekend!

Retail Has Been Slow to Embrace AI. Here’s Why.

by Janet Cordova

Artificial intelligence (AI) may be the next big thing, yet most retailers wait on the sidelines, watching what other businesses reap from this new digital technology. It’s not that they don’t want to pursue this new technology. Working in low-margin businesses, retailers understand the value of a technology that can promote significant organizational change and…


Embracing Top Retail Tech Strategies for 2024

by Sean Richards

In the rapidly evolving retail landscape, 2024 is already proving to be a crucial year for retailers to improve customer acquisition and retention. Analysts report that global expenditures on digital transformation initiatives will reach $3.4 trillion by 2026, with software innovation being the driving force behind trends like immersive shopping experiences, redefining the in-store experience,…


How Analytics Empower Retail Fleets to Confront Operational Expenses

by Katerina Jones

While inflation has been kept in check for much of the broader economy over the last few months and diesel prices have declined, the cost of diesel fuel may have negative ripple effects across the economy, particularly for retail fleets. Demand for domestic transportation of goods is expected to increase in the coming months as…


Countering Retail Theft Without Sacrificing Customer Experience

by Raphy Soussan

A concerning trend has emerged in the evolving retail landscape over the past few years: the spike in retail theft. As examples, Los Angeles and Dallas experienced staggering increases of 109 percent and 73 percent, respectively, in shoplifting incidents from H1 2022 to H2 2023. As the problem intensifies, communities are left grappling with the…


Women in Retail and Total Retail Virtual Exchange, February 2024

The on demand February 2024 Women in Retail and Total Retail Virtual Exchange will offer attendees the opportunity to hear from leading retail executives on a variety of mission-critical industry topics that are particularly valuable during the current retail climate. Speakers include leaders from Patagonia, Saks, Ralph Lauren, Curacao, Adore Me, London Times, Columbus Consulting and more.

Sponsored by FIS

Top 50 Tips of 2023

Total Retail’s annual collection of the 50 best tips of the year covers every facet of running a successful retail business, from customer experience to marketing to supply chain to technology, among other functionalities. Each tip offers valuable insight that readers can implement into their businesses immediately. Make it your New Year’s resolution to begin…


Stop Using My Trademark, Part 1: The Cease and Desist Letter

by Armin Ghiam, Jeremy Boczko and Sarah Spellman

If you’ve become aware of someone using your trademark, should you send them a cease and desist letter? In a developing trend towards litigation, trademark attorneys have recently been foregoing the use of cease and desist letters previously considered routine. Instead, as their opening move to enforce a client’s trademark rights, they often immediately file…


How Freshpet Reduced Customer Service Call Volumes by Nearly 40% and Vastly Improved Employee Satisfaction for its Consumer Care Team

by Zarnaz Arlia

One of the biggest challenges brands face today is meeting the consumer where they are. With so many consumers relying on their favorite social media platform or messaging app to ask a product question or submit a customer service inquiry, consumer care teams are having to take an omnichannel approach when it comes to their…

Sponsored by Cordial

2023 Top 100 Omnichannel Retailers

Total Retail’s highly anticipated seventh annual Top 100 Omnichannel Retailers report is here! This report reveals the ranking of 100 retailers based on their omnichannel capabilities across nine key criteria, including supply chain, inventory, customer care, among others. Download this resource to measure your company’s omnichannel strategy against its competition.