February 20, 2019

Private-Label Products Are Driving Loyalty for Sam's Club

by Ashley Chiaradio

When customers can only get their favorite products exclusively at your stores, it drives brand loyalty. Chandra Holt, senior vice president and chief operating officer of Sam’s Club and SamsClub.com, discussed this and more in a session at Groceryshop on Monday. Holt was interviewed by Krystina Gustafson, vice president of content for Groceryshop. Before Holt…


FedEx Announces 2020 General Rate Increase

by Matt Bohn

FedEx announced on Monday its annual general rate increase for 2020. Effective Jan. 6, 2020, FedEx Express (Domestic, U.S. Export and U.S. Import), FedEx Ground, and FedEx Home Delivery shipping rates will increase by an average of 4.9 percent, while FedEx Freight will increase rates by an average of 5.9 percent. How will this affect…


 Total Retail Talks


How Sam's Club's is Driving Customer Loyalty With Private-Label Products

In this episode of Retail Right Now, Total Retail’s Kristina Stidham and Ashley Chiaradio discuss how private-label products are driving customer loyalty for Sam’s Club. Ashley traveled to the Groceryshop conference in Las Vegas earlier this week, and attended a session with Chandra Holt, senior vice president and chief operating officer of Sam’s Club. During…


 Today's News


Macy's to Test Free Same-Day Delivery in Select Markets

by Joe Keenan

Macy’s announced that it will be testing free same-day delivery in 30 markets for orders of $75 or more starting on Oct. 1. Though the department store first began offering same-day shipping in 2017, the pilot is the first time Macy’s will ship orders for free, allowing shoppers to bypass the $8 fee. Orders placed…


Starbucks Clover: A Missed Revenue Opportunity

by Jim Gilbert

What is the greatest coffee secret at Starbucks you never knew? Simple answer: a cup of coffee from its Clover machine. I will get to the sales and marketing point of this blog post in a moment. But first let’s talk about a subject most of us love: coffee! If you’ve never had a “Clover,” you’re…


The Future of Retail is Reputation

by Don Ross

In an era of growing distrust, there’s no denying how crucial reputation is for a business. Several businesses underestimate the power of a review, so the team at Trustpilot surveyed 1,700 shoppers to prove the naysayers wrong. We recently published a report with conclusive data that shows brand reputation and reputation management are critical to…


Dotcom Distribution 2019 eCommerce Consumer Study

A Look Inside Evolving Online Consumer Expectations


Liftoff | Adjust Mobile Shopping Apps Report

2019 User Acquisition Trends & Benchmarks


13 Branding Lessons From 4 E-Commerce Giants

by Katie Lundin

Simply showing up online with an e-commerce website isn’t enough to guarantee success. E-commerce giants Apple, eBay, Craigslist, and Etsy seem to have cracked the code. Together, they generated total revenues of over $275 billion in 2018. They’re successful businesses and successful brands. (You may notice some big-name companies missing from my list. I recently…


How Luxottica Personalizes the Loyalty Experience Across Brands

In episode 213 of Total Retail Talks, Executive Editor Joe Keenan interviews Brian Venuti, vice president of loyalty and CRM at Luxottica, a leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Listen as Venuti discusses the loyalty programs across all of Luxottica’s brands, the company’s efforts to streamline leadership and…


The Value of a Trustworthy Brand Reputation

And 6 Ways to Make Trust Your Essential Brand Differentiator