February 20, 2019

5 Key Themes From NRF 2022 That Retailers Can’t Ignore

by Hilding Anderson

If there’s one major takeaway from last week’s National Retail Federation’s (NRF) Big Show, it’s that the accelerated evolution of the retail industry and shift to digital channels isn’t letting up anytime soon. NRF announced that e-commerce spending was up 11.3 percent during the 2021 holiday season, providing further evidence that online shopping continues to grow…


4 Things Retailers Can Do to Strengthen Customer Relationships in 2022

by Melissa Tatoris

As marketers prepare for the evolution of how they use consumer data in their campaigns, there’s a massive opportunity to improve customer relationships using more secure and accurate identity alternatives. While there’s much doom and gloom in the media about third-party cookie deprecation, let’s not forget that this event was ushered in by consumers themselves…

Sponsored by Melissa

Proven Data Quality Tools to Conquer 2022

Conquer your 2022 ecommerce goals – from achieving frictionless customer experiences, to slashing shipping costs. Melissa’s latest solutions catalog shares leading tools to autocomplete customer data at checkout, enrich records for deeper insights, and find targeted mailing and email lists. Download the catalog today to explore the tools you’ll need to see growth all 2022 long.


 Total Retail Talks

Survey Reveals Top Customer Communication Methods for Retailers

In this episode of Retail Right Now, Total Retail’s Melissa Campanelli and Kristina Stidham discuss the latest trends impacting retail customer communication methods, drawing on key insights from a recent survey conducted by NAPCO Research, sponsored by Podium. The subsequent report, “A Message for Retailers: Go Digital,” details what retailers should be considering as they…


 Today's News

Retail’s DEI Road Map, Where to Go From Here

by Annie Lin

For the retail industry, improving diversity, equity and inclusion (DEI) efforts should be top of mind as just 26 percent of board positions in retail organizations are held by women. Furthermore, only 13 percent of ethnically diverse employees hold executive roles in retail companies. Not only does fostering an inclusive environment create a fair and…


The Top 3 Retail Fraud Trends for 2022

by Monica Eaton-Cardone

Digital fraud is growing year-over-year and, more worryingly, it’s also evolving. Like art and fashion, fraud has trends that come and go, with an avant-garde of professional criminals perfecting new styles in their own insular dark web world before they’re ready for the public, where they’re disseminated through social media and word-of-mouth. The most common…

Supported By Emarsys

Wine Access' CEO on Meeting Demand Surges, Product Transparency and Subscriptions

In episode 333 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Joe Fisch, CEO and chief financial officer of Wine Access, a leading direct-to-consumer wine retailer best known for offering exclusive, carefully selected wines from around the world. Fisch discusses the Wine Access business and product offerings, his professional background that led him to join…

Sponsored by Bluecore

What Is Your Site Costing You?

Retailers aren’t just competing with other DTC brands – they’re competing with every digital experience available online. As retailers continue to embrace a digital-first approach and elevate eCommerce experiences, site performance and conversions are more important than ever before. With Bluecore’s eCommerce Performance Calculator, instantly measure your eCommerce revenue against benchmarks from 400+ brands across retail verticals. Get your benchmarks today.


Investing in Future Growth: A Playbook for Customer Acquisition

Retailers Find More Volume, Less Risk and Higher Margins By Diversifying Customer Acquisition Channels


Supply Chain Woes Won’t End With the Holiday Season, it’s Time to Look Beyond 2021

by Juliana Prather

It’s no secret, supply chain disruption has been dominating the news. While many of the supply chain conversations have been centered around the recently passed holiday season, the issues won’t end in this new year. Supply chain inefficiencies will plague retailers well into 2022 and potentially create ripple effects beyond that. With the tremendous growth…


Supply Chain Impacting Labor Shortage and Sales, Other Retail Predictions

by Rachel Cowlishaw

The retail industry has seen no shortage of changes over the past year, and that’s showing no sign of slowing down as we enter 2022. With U.S. online sales reaching $8.9 billion on Black Friday this year, slightly below 2020 levels, retailers are still struggling to reach pre-pandemic levels, according to Adobe Analytics. As we…

Sponsored by Bolt

The Social Commerce Opportunity

This insightful resource from NAPCO Research in conjunction with Bolt, the world’s first checkout experience platform, address how when utilized correctly, social commerce can deliver a higher level of convenience and meet customers’ expectations of a frictionless shopping experience every time.