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Make sure you receive this newsletter by adding editor@topics.mytotalretail.com to your Safe Sender, White List or Address Book.
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In this episode of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Chris Hurt, president and CEO of Build-A-Bear Workshop, a beloved multigenerational brand focused on its mission to “add a little more heart to life,” known for its stuffed animals. Hurt discusses his career start at Polo Ralph Lauren and American Eagle Outfitters, and the…
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by Sheila Berry Black Friday/Cyber Monday are less than months away. That means promotions are mapped, inventory is inbound, fulfillment systems are in motion, staffing plans are set, and carrier allocations are made. The season’s strategies have taken shape, but there’s still time to fine-tune last-mile execution. The beginning of fall marks the closing window retailers have to…
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In this episode of Retail Right Now, Total Retail’s Melissa Campanelli and Kristina Stidham discuss the latest trends impacting retail customer communication methods, drawing on key insights from a recent survey conducted by NAPCO Research, sponsored by Podium. The subsequent report, “A Message for Retailers: Go Digital,” details what retailers should be considering as they…
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by Julian Osorio The holiday shopping season has always required careful planning, but this year many retailers have started preparing much earlier than usual. Import volumes surged this summer as companies accelerated orders ahead of potential tariff changes and ongoing trade uncertainty. At first glance, it may appear that retailers are bracing for widespread shortages or another round…
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by George Ninikas Retail leaders aren’t short on enthusiasm for artificial intelligence, but they are short on certainty about how to use it. A recent poll of supply chain and logistics professionals found that only 29 percent are currently deploying AI to support real, operational decisions. The largest group, 37 percent, describe themselves as actively exploring how AI…
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Join us for an interactive discussion on how leading retailers are using AI to transform merchandising. We’ll explore today’s biggest merchandising challenges — from forecasting and assortment to allocation, pricing, and scenario planning — as well as the practical applications of AI to help planners make smarter decisions, faster.
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by Dan Frechtling Retailers engaged in online commerce with third-party sellers are generally well equipped to catch clear violations, such as a prohibited product, a known bad actor, or an obvious policy breach. Technology can typically catch these violations, often before a seller even begins transacting on a platform. The problem, however, is that bad actors are becoming…
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by Eugène Ernoult For decades e-commerce marketers built their playbooks around one goal: rank and then click. Artificial intelligence has rewritten that playbook and retail brands are noticing. Shoppers are increasingly asking product- or service-related questions to AI agents/chatbots/search fields that get answered before they reach a website. That’s not a shift in tactics, but a shift in…
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