February 20, 2019
 

Retail Media vs. Merchant Teams: The Evolving Role of In-Store Screens

by Sean Cheyney

Within retail organizations, the legacy silos that once existed between store teams and digital teams have all but vanished in a post-pandemic reality, with one notable exception: Today’s merchant and retail media teams are locked in a tug-of-war over promotional real estate within stores. These merchant and retail media silos can be just as counterproductive…

 

From Royal Dress to Royal E-Commerce Success

by Greg Zakowicz

Rachel Riley, a UK-based childrenswear brand renowned for its traditional craftsmanship, has dressed royal babies and children for over 30 years. Its products can be found in top department stores, boutiques and luxury websites globally. However, dressing the prince and princess of Wales’ three children doesn’t exclude the business from the same challenging economic conditions…

 

 Total Retail Talks

Survey Reveals Top Customer Communication Methods for Retailers

In this episode of Retail Right Now, Total Retail’s Melissa Campanelli and Kristina Stidham discuss the latest trends impacting retail customer communication methods, drawing on key insights from a recent survey conducted by NAPCO Research, sponsored by Podium. The subsequent report, “A Message for Retailers: Go Digital,” details what retailers should be considering as they…

 
  

 Today's News

Retail’s AI Bell Curve: Why Scaling Now is Critical

by Paul Tepfenhart

The buzz around artificial intelligence in retail has transcended mere novelty — it’s a full-blown necessity. We’ve moved beyond the “Is AI relevant?” phase to “How fast can we scale it?” The numbers speak volumes: roughly 60 percent of retailers currently leverage AI, and a staggering 80 percent plan to boost their AI capabilities in…

 

What’s Driving Retail M&A in 2025?

by Mark Williams

Retail mergers and acquisitions (M&A) are rising in 2025, powered by technology, shifting consumer demands, and the need for scale. After a subdued period, global deal activity is bouncing back. Retailers are capitalizing on this momentum to strengthen their digital capabilities and expand market reach. To succeed, they must navigate regulatory scrutiny, harness artificial intelligence-driven…

 
 
 

Conversion Blind Spots: Missed Moves That Could Be Costing You Sales

With average e-commerce conversion rates hovering between 2% and 4%, there’s a massive opportunity hiding in plain sight. This live, interactive session dives into the common blind spots that cause shoppers to bounce, carts to get abandoned, and revenue to slip through the cracks.

 
 
 
Sponsored by Wpromote

The New 5-Pillar Framework for Retail Growth

Winning retail brands don’t stand still—they evolve and advance. You must embrace a cross-channel strategy that adapts to platform evolution and changing shopping behavior. This playbook will walk you through the five essential pillars of omnichannel retail success that will help you boost profitability and succeed in an ever-changing market.

 
 
 

Wayfair Enhances Shopper Trust With Verified Product Program

While attending Shoptalk 2025 in Las Vegas from March 25-27, Total Retail’s Editor-in-Chief Joe Keenan had the opportunity to interview Jon Blotner, president of commercial and operations at Wayfair, one of the world’s largest home retailers. Blotner discusses the launch of the Wayfair Verified program, the process for identifying products as Wayfair Verified, and its…

 
 
 
Supported By Optimove

Chewy Ads' Refresh is Boosting Brand and Pet Parent Connections

In episode 479 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Frank Mulcahy, head of sales at Chewy Ads, the retail media network for leading pet retailer Chewy. Listen in as Mulcahy discusses the recent Chewy Ads refresh (1:30), its new key features and functionalities (3:25), and the retail media network’s benefits for pet brand…