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by Rachelle Butler Artificial intelligence (AI) is no longer a theoretical line item in retail supply chain and fulfillment discussions. It’s real, it’s advancing rapidly, and it’s fundamentally reshaping how retailers forecast demand, manage inventory, and deliver to customers. From automated decision-making to advanced recommendation engines, the technological landscape is evolving quickly. Yet, as these systems become more…
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At Shoptalk in Las Vegas last month, Total Retail Editor-in-Chief Joe Keenan spoke with Elina Vilk, president and chief business officer, and Lisa Horton, chief communications and creative officer at David’s Bridal, the wedding technology company, media powerhouse, and marketplace platform. They discuss the bridal company’s “Aisle to Algorithm” strategy, balancing the risks and rewards…
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In this episode of Retail Right Now, Total Retail’s Melissa Campanelli and Kristina Stidham discuss the latest trends impacting retail customer communication methods, drawing on key insights from a recent survey conducted by NAPCO Research, sponsored by Podium. The subsequent report, “A Message for Retailers: Go Digital,” details what retailers should be considering as they…
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by Manish Vora Retail and consumer packaged goods (RCPG) companies have entered a definitive phase where operational precision is no longer a competitive advantage but the baseline for survival. In 2026, the industry is grappling with a stark consumer polarization. On one side, a value-seeking segment is trading down and scrutinizing every penny; on the other, a premium…
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by Ben Kartzman After years of rapid growth, new networks launching monthly, and brands eagerly shifting budgets closer to the point of sale, the conversation around retail media has evolved into one of accountability. Advertisers are asking harder questions about what retail media actually delivers, and whether reported performance aligns with real business outcomes. This shift is both…
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Sponsored by Melissa
Slash shipping costs, stop fraud and enhance customer experience, all with just your address data. Download our new eBook, “7 Keys to Unlocking E‑Commerce Success with Your Address Data” to learn how. Plus, get tech tips, checklists and a 30-day action plan to turn the ideas in the eBook into action
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Sponsored by Manhattan Associates
Retail is rapidly evolving as consumers demand seamless, personalized experiences across every touchpoint. While omnichannel strategies have improved access, they’ve also introduced fragmentation and inconsistency. Leading retailers are now shifting to unified commerce — integrating data, systems, and operations into a single real-time platform. This whitepaper explores what unified commerce means, why it matters, and key insights from the 2025 benchmark to help retailers scale efficiently and profitably.
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At Shoptalk in Las Vegas last month, Total Retail Editor-in-Chief Joe Keenan spoke with Anna Haffner, senior director, large customer sales, retail at Reddit, a social network of communities where people can dive into their interests, hobbies and passions. They explore how Reddit’s massive collection of human conversations is transforming into a powerful retail engine.…
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by Mike Schinnerer Scam robocalls continue to generate the largest volume of consumer complaints received by the Federal Communications Commission (FCC). Recent data show that scam and telemarketing calls increased by 15.6 percent in 2025 compared to the prior year, adding roughly 420 million additional scam calls each month. For retail and e-commerce companies, the implications are real…
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