Winning and Keeping Customers With Stellar Customer Service
Sponsored by: nanoRep
Speakers: Jeannie Walters, Chief Customer Experience Investigator™ and CEO/Founder, 360Connext and Richard Wagener, Director of Web Services, CabinetParts.com
The customer landscape is changing today. Customer expectations are high around customer service, and they should be: Every penny counts in today's economy, so consumers expect nothing but the best from the companies they choose to do business with. Now more than ever, providing excellent customer service 24/7 and evenly throughout all customer touchpoints is what will keep your customers coming back and give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate.
In this lively and interactive webinar, Jeannie Walters, CEO/Founder of 360Connext, a customer experience consulting firm and Richard Wagener, Director of Web Services, CabinetParts.com, will discuss how to win and keep customers by using stellar customer service techniques and tools.
Attendees will learn:
--how to improve customer satisfaction and care;
--the latest trends around social customer service;
--how to use technology to improve the customer experience;
--Increase conversion rates with superb customer service;
--and so much more
Sponsored by nanoRep