A Happy Customer is a Repeat Customer: Surprisingly Simple Customer Service Solutions to Implement Today! (2014 Retail Marketing Virtual Conference Session)
Sponsored by: nanoRep
Speakers: Jeannie Walters, Chief Customer Experience Investigator™ and CEO/Founder, 360Connext
Click above/below to view this webinar, originally offered as a session at 2014 Retail Marketing Virtual Conference & Expo.
With today's consumer having so many options available to them, customer service can be the difference between a one-time buyer and a repeat customer. So, how can you use customer service to encourage repeat customers? How do you make the shopping experience so great that your customers keep coming back for more? Listen to this lively session with Jeannie Walters, the CEO and founder of 360Connext, a customer experience consulting firm, as she maps out simple customer service best practices you can implement today - e.g., communicating policies clearly to your customers; making your packages look great when they're delivered to customers; and creating a knowledge base of your customers' most common questions.
Attendees to this session will learn the following:
-- the best ways to improve your customers' experiences with customer service;
-- key customer experience challenges and how to confront them;
-- what NOT to do when developing a customer experience plan; and
-- so much more!