In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss an article recently published on Total Retail, titled “The Expensive Truth of Free Returns,” written by Iñaki García, co-founder and CEO of size recommendation tool uSizy. The growing rate of product returns, particularly from online customers, is costing retailers billions. Several factors such as the growth of wardrobing have led to the increase in e-commerce product returns. This video recaps García's article, which offers readers tips on how to reduce their return rate, including personalizing size selection through sizing technology. Click here to read the full article.

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