In this episode of Retail Right Now, Total Retail's Joe Keenan and Kristina Stidham discuss the recent Total Retail Tech event, which was held in Philadelphia earlier this week. This event brought select retail technology executives together to learn from industry experts and each other, and matched retailers with technology providers for one-on-one discussions. Highlights from the event included keynote presentations from a team of leaders across the organization at Qurate Retail Group, parent company of QVC, HSN, and other brands; John Trainor, CIO and senior vice president of digital product at Aaron’s; and Santiago Gallino, professor of operations, information, and decisions at the Wharton School, University of Pennsylvania.
In addition to the keynotes, there were informative panel discussions at Total Retail Tech as well. Expert speakers from leading brands such as UNTUCKit, Hollar, Dollar Shave Club, Gap Inc., and more discussed topics such as the use of technology to personalize customer experience; how to automate your supply chain; the technology structure enabling omnichannel commerce; and how to balance data privacy with CRM, among others. Be on the lookout for Total Retail Tech coverage on mytotalretail.com starting next week.