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How the Effects of Data Breaches Impact Holiday Shoppers
December 21, 2017 at 9:29 am

Will consumers have second thoughts about shopping at a retailer this holiday season that has experienced a data breach in the past? Chances are, they will. Perhaps because the sheer number of data breaches in recent years have raised consumer awareness about the potential damage from identity theft, Americans are increasingly wary about engaging with…

Party City Acquires MG Novelty Corp. for $5.5M
December 20, 2017 at 6:13 pm

Party City announced that it has entered into an agreement to acquire the MG Novelty Corporation for approximately $5.5 million, which includes seven retail stores under the name “Party Galaxy” in the Oklahoma City metro area. MG Novelty Corporation reported total annual sales of approximately $9.0 million in 2016. “This immediately accretive acquisition provides us the…

Macy's Names Jill Ramsey Chief Product and Digital Revenue Officer
December 20, 2017 at 6:02 pm

Macy’s has  announced the appointment of Jill Ramsey as chief product and digital revenue officer, effective Jan. 8. In her role, Ramsey will focus on bridging the physical and digital worlds together through seamless customer experiences. She will have oversight of both product and revenue for…

Lowe's Names Vikram Singh SVP, Chief Digital Officer
December 20, 2017 at 5:57 pm

Lowe’s has named Vikram Singh senior vice president, chief digital officer, effective Jan. 4. Singh will report to Michael P. McDermott, chief customer officer. The newly created position is designed to accelerate Lowe’s digital evolution and drive a holistic integrated strategy to…

Ron Harries, Vice President of Retail, Fabletics
December 20, 2017 at 5:51 pm

"We call it brick mining. When you take the data that you collect from that customer in a retail location, you can get to know your members and guests much differently than you could online only."

A Chat With Andrew Berg, President, Robert Graham
December 20, 2017 at 5:41 pm

After hearing Andrew Berg speak at Luxury Interactive, we had to learn more. Andrew is president at Robert Graham, a self-described “American eclectic” purveyor of luxury menswear. Andrew’s vision for a brand that encapsulates the feel of luxury while maintaining a vibrant personality was contagious, and we loved hearing his strategy for brand cohesiveness. Holly…

Retailers Face Radical Change … And So Should Their Boards of Directors, Part 2
December 20, 2017 at 5:06 pm

Though the job of a corporate board member has never been easy, show special sympathy for anyone serving as a retailing director over the past few years. The traditional board concerns of retail and measures of success — profit margins, inventory turnover, sales per square foot, traffic, conversions — are under attack by e-commerce. Doing all the traditional things well can leave you in the same position as Kmart, Sears or The Limited.

Managing Corporate Culture and Responsibility in an Era of ‘Explosive’ Messaging, Part 2
December 20, 2017 at 4:28 pm

Cultures can “drive” organizations in any number of ways with any number of outcomes. American Apparel was built on a culture undergirded by poor management and unhappy employees who, after a promising start and a "60 Minutes" profile, had little, if any, commitment to the health and strength of the organization. The brand grew quickly and, for a time, was admired for providing low cost, “cool” made-in-America apparel. It hit a cultural nerve.

The Employee Recognition Checklist
December 20, 2017 at 3:18 pm

In this e-book, you will find a checklist of things you must do to create a successful recognition program that positively impacts the bottom line, increases employee engagement, and improves company culture.

76% of U.S. Online Consumers Shopping on Amazon This Holiday Season
December 20, 2017 at 2:28 pm

Seventy-six percent of Americans shopping online this holiday season expect to do most of that shopping on Amazon.com, according to the results of CNBC's All-America Economic Survey for the fourth quarter, which was released this week. CNBC surveyed 800 adults from Dec. 10 - Dec. 13 to get their views on the state of the…

126M Consumers Plan to Shop on ‘Super Saturday’
December 20, 2017 at 2:15 pm

Just over half of U.S. adults surveyed expect to finish their holiday gift shopping by today, but others will still be buying gifts on Christmas Eve — and some will miss the deadline altogether. That’s according to the annual survey released today by the National Retail Federation (NRF) and Prosper Insights & Analytics. The survey found…

5 Ways E-Commerce Merchants Can Combat Identity Fraud
December 20, 2017 at 1:14 pm

News about identity fraud is nothing new; we’ve heard about it for years. Despite that, the problem is only getting worse. Identity fraud is affecting more and more consumers, but it’s the merchants that ultimately pay the price. Identity fraud attacks increased sharply in 2016, stealing upwards of $16 billion from 15.4 million Americans. Of…

5 Ways to Help You Grow Past Amazon
December 20, 2017 at 11:38 am

Amazon.com is in the news again. The online retail leader is in constant innovation mode, thus creating tons of turmoil and generating headline after headline. There’s no question about it — everyone is talking about Amazon. The question for retailers is, "Why should we care?" We should care about Amazon because it’s a harbinger of…

Tips for Optimizing Mobile Advertising This Holiday Season
December 20, 2017 at 11:07 am

Black Friday has been known as the beginning of the holiday shopping season in the U.S. for more than 65 years. In 2005, the first Cyber Monday took place, and in 2017 we’ll see more shopping on smartphones and tablets than desktop during the holiday season for the first time, according to a study from…

How Location Data Can Revolutionize Retail
December 20, 2017 at 10:35 am

Understanding consumers has always been vital to striking a balance of both online and offline customer experiences. However, as we dive deeper into the digital age, where mobile and sensor data continues to multiply, the power of that data goes beyond tracking customer preferences and promises to change the way we do business. The retail…

Women Losing Retail Jobs While Men Gain Them
December 19, 2017 at 10:17 am

Female workers bore the brunt of job losses in the retail industry over the last year. As the retail industry grappled with store closings and bankruptcy filings, it lost 54,300 jobs from October 2016 to October 2017. During that time, women lost 160,300 retail jobs, while men actually gained 106,000 jobs, according to the Institute for…

Toys"R"Us Mulls Closing at Least 100 Stores
December 19, 2017 at 9:50 am

Toys“R”Us, which filed for bankruptcy in September, is considering closing at least 100 U.S. stores in the face of weak holiday sales, according to people with knowledge of the situation. U.S. sales have declined about 15 percent this holiday shopping season from a year earlier, according to people recently briefed on the matter, who asked not to be…

4 Tips for Optimizing Holiday Messaging
December 18, 2017 at 10:50 pm

Researching the perfect gift is a vital step for consumers as they plan their holiday shopping, with 54 percent saying they begin their fact finding in October or earlier, according to the National Retail Federation (NRF). A RetailMeNot survey also revealed that 45 percent of consumers planned to start shopping before Nov. 1, and nearly…

6 Tips to Peak Website Performance for the Holidays
December 18, 2017 at 10:12 pm

As we enter the home stretch toward the biggest gift-giving days of the year, you might be thinking “what’s done is done,” that it’s too late now to address any e-tail website issues. However, rather than wait until after the holidays and risk leaving last-minute shoppers disappointed and frustrated with your site — which could…