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Brands Must Adapt to Rising Consumer Expectations
June 28, 2018 at 10:20 am

The prevalence of e-commerce giants has completely changed consumer buying expectations. Apparel, fashion and retail companies are all feeling the effects of the shift toward unified commerce and the pressure to deliver on consumer demands. Going beyond shipping, fulfillment and customer experience, consumers are looking closely at how a product is made, and making purchase decisions…

Pricing, Promotions and Personalization: Some (Surprising) Insights From Global Shoppers
June 28, 2018 at 9:43 am

Following two groundbreaking studies in 2017 that surveyed consumers in the U.S., U.K., France, Germany and Brazil, Revionics decided to delve more deeply into shoppers’ preferences and attitudes around promotions and personalized pricing. The earlier research had produced some pretty riveting results: not only do shoppers feel accepting of frequent price updates as long as…

Over-Emailing a Retail Brand to Death
June 28, 2018 at 9:14 am

In 2018, it's estimated that 273.8 billion emails are sent out a day. At work you’re likely to receive an average of 168 emails a day. Consumer accounts receive about two-thirds that number, or 110 emails every day. Everybody complains about the number of emails they get, but nobody does anything about it. Or do…

Amazon Extends Prime Discounts to Whole Foods Stores Nationwide
June 27, 2018 at 12:39 pm

Starting today, Amazon Prime members will get 10 percent off certain sale items and other discounts at all Whole Foods stores nationwide. The Verge reports there are two ways Prime members can get the discounts: they can download the Whole Foods app, sign in with their Amazon account, and then scan the app’s Prime Code…

Retail Survival of the Fittest
June 27, 2018 at 12:28 pm

Think of Retail Survival of the Fittest as a guide that’ll help you understand how to thrive in the new age of retail. It will teach you how to adapt to the contemporary retail playing field by shedding light on tools and strategies you can use to keep up with customers, increase profits, and be a better retailer overall.

Process Management: Propelling Businesses Towards GDPR Compliance
June 27, 2018 at 12:12 pm

The General Data Protection Regulation (GDPR) is a popular topic among businesses around the globe. The law was originally introduced and adopted into place on April 27, 2016, and allotted a two-year post-adoption grace period for businesses to meet compliance regulations. The formal enforcement date for fining non-compliant organizations took effect on May 25, 2018. Through…

How AI Can Help Prevent Fraud and Save Retailers Millions
June 27, 2018 at 11:15 am

One of the most pressing concerns that keeps retail professionals up at night is how to combat fraud. Retailers could lose upwards of $71 billion from fraudulent online transactions over the next few years, yet some executives feel that publicly acknowledging a fraud issue would harm their brand. As a result, there's a lack of…

Retail Inventory Management Guide: Set up a Winning Inventory System for Your Store
June 26, 2018 at 4:17 pm

Vend’s Retail Inventory Management Guide is a detailed resource on all things stock control. In it, you’ll find tips and examples to help you win at inventory management. From picking the right solution and entering your products, to tracking stock levels and automating the process, this guide has you covered.

Party City to Open 50 Toy Pop-Up Stores
June 26, 2018 at 2:32 pm

Party City will open about 50 Toy City pop-up stores this year as Toys"R"Us finishes closing its last stores this week following its September bankruptcy. Party City said yesterday it will roll out the temporary locations alongside its Halloween City pop-up shops in "optimal" markets where it found "attractive leasing opportunities." Many retailers have been able…

POS Buyer’s Guide: Choose the Right Point of Sale System for Your Business
June 26, 2018 at 12:50 pm

Need help looking for a point-of-sale system? Vend's POS Buyer's Guide covers all the essentials in the POS selection process and walks you through what you need to know to get up and running. From researching solutions and calculating a budget to setting up the system and getting the most out of your POS, this resource has it all.

New Survey Reveals Retail's Gender Wage Gap
June 26, 2018 at 12:17 pm

Total Retail recently released its 2018 Salary Benchmark Report, which offers retail employees and employers a comprehensive look into salary trends within the industry. A survey sent to Total Retail's audience yielded some interesting data regarding the salaries and financial benefits of today's retail executives, perhaps none more so than the difference in total compensation…

Retail Trends Impacting Customer Experience in 2018 and Beyond
June 26, 2018 at 11:25 am

The retail landscape continues to change in dramatic ways, and retailers that want to stay relevant must evolve quickly. For guidance, just look back at the course of the past year to how shoppers’ expectations and engagement preferences are transforming. In March 2018, retail sales totaled $494.6 billion, according to the U.S. Census Bureau. This was…

How Retailers Can Keep Customers and Companies Secure
June 26, 2018 at 10:42 am

Now more than ever, cybersecurity is one of the most important concerns and key area of risk for businesses. Recently, the EU’s deadline for compliance with the General Data Protection Rule (GDPR) passed, leaving companies with the significant responsibility to align with the new law and demonstrate firm control and security over customers’ data. Implementing…

Supreme Court Rules Against Retailers in Amex Credit Card Case
June 25, 2018 at 12:13 pm

The Supreme Court handed American Express a win Monday in a lawsuit over rules it imposes on merchants that accept its cards. Under their contracts, merchants which accept American Express generally can’t encourage customers to use other credit cards, even though they charge merchants lower fees. The federal government and a group of states sued over…

Omnichannel Growth Driving New Order Fulfillment Expectations
June 25, 2018 at 11:23 am

Today’s digitally empowered consumer wants retailers to offer more omnichannel fulfillment options, including choices in how and where they can buy merchandise. In The Future of Fulfillment Vision Study, Zebra Technologies surveyed more than 2,700 professionals in the global retail, delivery and logistics, and manufacturing industries to determine the extent to which retailers and their…

Pet Supplies Plus’ CEO on Reasons for Brand's Brick-and-Mortar Success
June 25, 2018 at 9:59 am

Pet Supplies Plus opened 33 new franchise stores and 12 new corporate stores in 2017, with plans to add 50 new store this year. In episode 151 of Total Retail Talks, Chris Rowland, CEO of Pet Supplies Plus, details the brand's brick-and-mortar growth strategy. In addition, Rowland addresses Pet Supplies Plus’ approach to integrating its digital and physical businesses on a local level.  

The Consumer Concerns on Online Orders That Could Cost You
June 25, 2018 at 9:26 am

This global consumer insights study from Radial explores a variety of elements that impact the delivery process, including cost, location, communications and more. Radial surveyed more than 3,000 online shoppers in the United States, United Kingdom and Canada to understand consumer attitudes as it relates to package delivery. The results found that speed and affordability top the list of consumer fulfillment priorities, and that over a third of global online shoppers (39.7 percent) report challenges receiving their online orders. E-commerce is only going to grow and diversify. Based on a 2017 survey by ASCI, more than 40 percent of U.S. consumers purchased items online several times per month. The same survey projected U.S. e-commerce sales will double from 2016 to 2020. This study from Radial explores these trajectories and will help retailers better understand issues related to retail fulfillment and delivery trends.

Payments Technology: Merchants’ New Customer Service Frontier
June 25, 2018 at 9:24 am

Let’s face it, as consumers we all want a quick and easy experience when it comes to making purchases online or in-store. To provide this desired experience, merchants are under increasing pressure to improve security measures and exceed customer expectations while also controlling cost, and many of them have already taken notice. New research from…

Great Expectations for Even Greater Customer Experiences
June 22, 2018 at 11:37 am

Most businesses will tell you they deliver good customer service, but what do their customers think? Mitel’s Global Customer Experience Survey builds on results from a 2017 global survey of IT decision makers. When Mitel saw that 59 percent of businesses reported being more than halfway through their customer experience improvements, it wondered if its customers agreed. That question and many others were posed to a group of more than 5,000 adults in the U.S., U.K., France, Germany and Australia as part of the customer experience survey. The results present an eye-opening midterm assessment that reveals many businesses still have a long way to go toward improving the buyer’s journey.