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How Direct-to-Consumer is Driving the Need for Real Time in Retail
June 11, 2018 at 2:38 pm

Real time is taking over the way retail operates. When consumers make decisions, they act fast, and the companies that are able to keep up with them are the ones that are dominating the industry. As Charles Darwin said, “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one…

zulily Targets Millennials Via Merchandising Efforts
June 11, 2018 at 1:22 pm

In episode 149 of Total Retail Talks, Kerry Gibson-Morris, vice president, merchandising, zulily, discusses the merchandising tactics the online retailer of apparel, home goods and other products uses to target specific customer segments, and millennials in particular. In addition to detailing zulily's strategy, Gibson-Morris shares her advice for other retailers looking to optimize their merchandising…

Social Good is Core to Leesa Sleep's Growth, Future
June 8, 2018 at 2:58 pm

In an interview this week at the Internet Retailer Conference + Exhibition in Chicago, Nick Stafford, chief operating officer, Leesa Sleep, discusses the role social responsibility has had in the online retailer's growth as well as its impact on future success.

Target Intros New Private-Label Brands
June 8, 2018 at 2:38 pm

Target has been ramping up its private label strategy over the past year, launching almost a dozen new brands ranging from home goods to apparel. This week, the company added two new brands to its list: HeyDay and Made By Design. HeyDay, launched last month, is Target's first exclusive electronics brand. The line, hitting stores…

Facebook Ads Helping Nordstrom Bridge Online-Offline Shopping
June 8, 2018 at 2:20 pm

Social media and mobile go hand-in-hand. The vast majority of consumers are using their mobile devices to access social media sites. According to comScore, 80 percent of all social media time is spent on mobile devices. And with more consumers opting to shop on their smartphones, it makes perfect sense that retailers would combine the…

Retailers Invest in Store Associates as Labor Market Tightens
June 8, 2018 at 12:05 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss retailers’ efforts to retain workers, particularly store associates, as the country's labor market tightens. Walmart's decision to offer a tuition subsidy to employees who enroll in college courses to earn degrees in business or supply chain management is the latest…

How to Create an Effective Personalized Marketing Strategy
June 7, 2018 at 3:19 pm

If you’re a retailer reading this article, there’s a 50 percent chance that within the next 24 months you expect to gain the ability to send precise messages to customers at exactly the right time based on their channel preferences. And for good reason. A Deloitte Digital survey found that nearly half of shoppers spend…

How Toad & Co. is Optimizing Inventory Management
June 7, 2018 at 3:18 pm

In the video below, recorded at IRCE in Chicago, Kelly Milazzo, vice president of operations at Toad & Co., a sustainable, organic and eco-friendly apparel retailer, discusses the brand's challenges in optimizing inventory levels across its multiple channels (wholesale, company-owned retail stores, e-commerce), and how a technology solution is helping to overcome them.

Lord & Taylor to Close 10 Stores, Including Fifth Avenue Flagship
June 7, 2018 at 2:19 pm

The Hudson’s Bay Co., continuing to suffer same-store sales declines across most of its divisions, is trimming costs by closing 10 Lord & Taylor stores, including its flagship location on Fifth Avenue in Manhattan. HBC revealed the planned closures as it reported a net loss of 400 million Canadian dollars, or $308 million, for the…

Dream Beard’s Secret to Cultivating Loyal Customers? Being Real
June 7, 2018 at 2:06 pm

Creating an authentic, real and honest connection with your customers is critical to acquiring their loyalty. This was a key takeaway from a session yesterday at IRCE 2018 in Chicago about building loyalty through high-touch customer service. Ryan Lane, founder and CEO of Dream Beard, a men’s product and lifestyle brand, detailed the company's efforts…

Gartner Research: Improve Distributed Order Management with Fulfillment Forecasting
June 6, 2018 at 5:05 pm

Most retailers use demand-forecasting methods that fail to provide insight into how consumers choose to have orders fulfilled. Download this new report from Gartner Research, sponsored by Radial, for insights into order fulfillment forecasting and optimal inventory positioning using distributed order management systems.

Online or In-Store? Exploring the Shift in Shopping Behavior
June 6, 2018 at 4:45 pm

Where, why and how consumers shop are all shifting variables. Bronto surveyed consumers to learn about the changing trends in online versus in-store shopping. Their report details how everything from income to age to advances in technology have influenced the behaviors of consumers today. Download it now!

Howard Schultz to Step Down as Starbucks Executive Chairman
June 6, 2018 at 1:38 pm

Howard Schultz, Starbucks executive chairman and former CEO credited with the brand's extreme growth, is stepping down from his position at the end of the month — with an eye toward a potential career in politics. The New York Times reports that while Mr. Schultz, 64, typically bats away speculation about his political ambitions with an…

3 Big Reasons You Shouldn't Be Scared of Amazon
June 6, 2018 at 1:02 pm

Imagine a monster movie where the monster in question is played by Amazon.com, the e-commerce giant, and the everyday folks tasked with taking it down are played by small businesses all over the country. Here’s the twist: Instead of defeating the monster, both sides find an equilibrium, where the monster continues to loom over everyday…

The Challenges in Delivering an Enticing Digital Retail Experience
June 6, 2018 at 12:02 pm

Futurum Research principal analyst Dan Newman said it best: “Retailers are no longer selling things. They’re selling the experience of buying those things.” The new consumer expectation is one of instant, coordinated, automated and personalized shopping experiences in an omnichannel fashion. It’s no wonder retailers are racing to digitally transform, and their challenges are many.…

Tapping Into the Power of Physical Signage for Retail Businesses
June 6, 2018 at 11:34 am

Signage is something the average customer doesn’t think about when pulling up to a store, but without it, most customers wouldn’t know whether they were in the right place. From a business perspective, getting your signage right requires more than merely making it visible. How to Make the Most Out of Physical Signage Physical signage,…

Postmates, Doordash, Grubhub, or UberEATS: Hacks, Hints and Hotdogs
June 6, 2018 at 10:49 am

You're dangerously close to hangry. You know your options, but what's the fastest, cheapest food delivery service? We "ate" our way through the data to find out exactly who can get the cheesiest burrito to your door before your roommate gets home and judges the hell out of you.

Rue La La Buys Gilt Groupe From Hudson's Bay Co.
June 5, 2018 at 9:07 am

Rue La La, under parent company Kynetic, has acquired Gilt Groupe from Hudson’s Bay Co. to create one large flash sales entity called Rue Gilt Groupe. After merging, the companies are slated to reach $1 billion in sales. The combined group will be the fourth largest player in the flash sales space, according to Rue La…

Pushing the Envelope: Are Consumers Ready for a New Era of Home Delivery?
June 4, 2018 at 6:13 pm

It wasn’t long ago that e-commerce and online deliveries made consumers nervous. Is it really safe to share my credit card information online, they wondered. Is my shopping history being tracked? We’ve come a long way since then, and most of those fears have evaporated with time. However, the online delivery stakes are rising by…

A Case for Next-Gen Digital Executions In-Store
June 4, 2018 at 5:33 pm

It’s an exciting time in retail. Increasingly, we’re seeing formerly digital-only retailers like Warby Parker, YETI and Casper begin to build out physical brick-and-mortar storefronts. The space is rapidly evolving and there’s huge opportunity for forward-thinking innovators to move the needle. As consumers continue to shift their purchasing habits, it’s more important than ever that…