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Macy's Warns of Data Breach
July 9, 2018 at 2:17 pm

Macy's is warning online customers that it discovered a data breach that targeted profiles on macys.com and bloomingdales.com for almost two months, the Detroit Free Press reports. According to a letter mailed to Macy's customers this week, the retailer's cyber threat alert tools detected suspicious login activities on June 11, and that  this "suspicious activity" was being…

The Role of Luck in a Leader's Success, Part 1
July 9, 2018 at 10:54 am

In 2015, the Harvard Business Review ranked Lars Sorensen, CEO of Novo Nordisk, as the best-performing CEO in the world for that year. When most CEOs are asked what makes them and their companies successful, they usually point to a brilliant strategy with hard-nosed, diligent execution and great leadership. Not Mr. Sorensen. When asked what…

Digital Native Brand Marine Layer Embraces Brick-and-Mortar for Growth
July 9, 2018 at 10:53 am

In episode 153 of Total Retail Talks, Adam Lynch, co-founder and chief operating officer of Marine Layer, discusses the San Francisco-based apparel brand's growth from an online startup into an omnichannel retailer. Lynch details how Marine Layer is trying to differentiate itself in the crowded apparel space through unique and quality product, engaging in-store shopping…

3 Steps to a Sustainable Future for Retailers
July 9, 2018 at 8:03 am

For many retail organizations, sustainability remains a financial hurdle to overcome rather than a solution to cut costs. Retailers face an uphill battle to increase already razor-thin profit margins amidst a rapidly changing industry, and, as a result, sustainability has taken a back seat for some. While a strong economy and online growth have improved…

Report: Amazon Planning Holiday Toy Catalog
July 6, 2018 at 11:42 am

Amazon.com is planning to publish a holiday toy catalog in an effort win the toy business that has come up for grabs after the demise of Toys“R”Us, according to a report in Bloomberg. People familiar with the strategy told Bloomberg that the catalog will be mailed to millions of U.S. households and handed out at Whole Foods locations, the grocery…

Turning Stores Into Omnichannel Fulfillment Hubs
July 6, 2018 at 11:27 am

Instant gratification, engaging shopping experiences, and customer-controlled delivery options rank high on every consumer’s list. But for brick-and-mortar retailers, regardless of size, delivering on those promises is perhaps their best shot at disrupting some of the world’s most prominent e-commerce leaders. Traditional brick-and-mortar retailers must begin leveraging their stores to become fulfillment centers A delightful…

An Analysis of Total Retail's 2018 Salary Benchmark Report
July 6, 2018 at 10:06 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss key findings from the 2018 Salary Benchmark Report. This resource can be of help to both retail employees as well as employers as they look to negotiate fair and competitive compensation packages. Download the report today to empower yourself with…

Barnes & Noble Fires CEO for Violating Company Policies
July 5, 2018 at 10:26 am

Barnes & Noble has fired its CEO Demos Parneros for violating company policies. The company's statement didn't indicate exactly which policies were violated, however, it did note that Parneros’ termination "is not due to any disagreement with the company regarding its financial reporting, policies or practices or any potential fraud relating thereto." Parneros will not receive…

5 Big Questions Facing Retail and Logistics Leaders
July 5, 2018 at 10:12 am

More than ever, consumers are making purchase decisions based on how fast they can get products in their hands. To meet these growing expectations for speed and convenience, traditional retailers are overhauling their supply chains to compete with Amazon.com and other rivals. Retailers also are asking more of their suppliers to help keep inventory low…

It's Not About the Title: Report Finds VPs Get Best Compensation Packages in Retail, Not CEOs
July 3, 2018 at 11:49 am

Last month, Total Retail released its 2018 Salary Benchmark Report, offering retailers and employees insight into the compensation packages of today's retail executives. The report was based on a survey sent to Total Retail's audience, which yielded some interesting insights about the salaries of retail executives, including that a higher title doesn't always equate a…

Amazon Acquires PillPack, Enters Pharmacy Business
July 3, 2018 at 10:49 am

After appointing a CEO for its healthcare joint venture with Berkshire Hathaway and JPMorgan last month, Amazon.com announced an acquisition that underscores how it also hopes to have a more direct — and more commercial — role in the world of healthcare in the coming years. Amazon has purchased PillPack, an online pharmacy the lets users buy…

California's New Consumer Privacy Law Facing Backlash From Retailers
July 2, 2018 at 2:21 pm

California’s new consumer privacy law is facing a backlash from businesses, including retailers, across the U.S. that contend the law will hurt their businesses, according to a report in The Wall Street Journal. The California Consumer Privacy Act of 2018 grants consumers more control over and insight into the spread of their personal information online, creating one…

How Burrow is Disrupting the Traditional Retail Furniture Business
July 2, 2018 at 9:34 am

In episode 152 of Total Retail Talks, Stephen Kuhl, co-founder and CEO of Burrow, discusses the startup furniture brand's approach to disrupting the traditional retail furniture business. Kuhl addresses how Burrow is differentiating itself in the increasingly crowded online category, why he believes the future of the furniture industry is direct to consumer, his top…

Embracing AI and Robotics Automation in the Supply Chain
June 29, 2018 at 11:52 am

The traditional supply chain model is being upended, shifting from one designed for relatively standardized products to one that's highly complex and data driven. These shifts demand mass product customization, more accurate supply chain planning, and faster multichannel retail responsiveness that go far beyond the abilities of the typical workforce and infrastructure. While this may…

E-Commerce Communities Forcing Brands to Rethink Go-To-Market Strategies
June 29, 2018 at 11:45 am

Without a doubt, the retail landscape is changing. Large, global e-commerce communities are disrupting the retail marketplace by bringing together vast numbers of buyers and sellers in frictionless transactional environments. Inspired by their success, brand marketers are rethinking go-to-market strategies to better integrate digital advertising with personalized shopper engagement and more effective conversion programs. In…

Tech’s Role in Driving Meaningful Customer Interactions
June 29, 2018 at 11:26 am

Competition in retail has always been intense. Surviving, let alone thriving, requires heavy technology spending. In the modern retail era, customers have all the power. Phones and digital devices serve as entry points into shopping experiences. At the click of a button, consumers have access to unlimited product assortments, price transparency, inventory availability, and crowdsourced…

3 Ways to Mirror Your In-Store Experience Online
June 29, 2018 at 11:08 am

It’s becoming increasingly difficult for retailers, both traditional and online, to grab the attention (and wallets) of online shoppers. Battling on multiple fronts, from fierce competition to cart abandonment, retailers are feeling the pressure. Part of the challenge is in delivering an “experience.” For the offline world this is tangible and easily iterated upon, however,…

Small Parcel Shippers Beware: UPS Imposes Series of Intra-Year Rate Hikes
June 29, 2018 at 10:39 am

Even though the potential strike at UPS hasn’t yet been averted (the current labor agreement is set to expire July 31, and the two parties haven't ratified a tentative agreement), the company has decided that now is a good time to impose intra-year rate hikes. UPS already changed its fuel surcharge tables for air export…