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Content at the Core of Home Depot's Interconnected Retail Strategy
June 9, 2017 at 11:14 am

In an interview at IRCE in Chicago, Michael Shady, senior director of web operations at Home Depot, answers questions about the home improvement retailer's use of content as part of its marketing mix. Shady touches on the types of content Home Depot is producing, how that content is distributed, how the effectiveness of its content efforts…

Hudson's Bay Co. to Lay Off 2,000 Workers
June 9, 2017 at 11:05 am

Hudson's Bay Co. (HBC) said this week it will eliminate about 2,000 positions as part of restructuring efforts. MarketWatch reports the Canadian retail corporation, which also owns Saks Fifth Avenue, Lord & Taylor, and Gilt, had announced plans to review it operations in late 2016, saying it needed to be prepared to meet the challenges…

Ikea to Try Selling Via Third Parties in 2018
June 9, 2017 at 10:43 am

This week, Ikea announced it's going to test selling products on websites other than its own. Reports say the move means Ikea's customer may soon be able to buy its flat-pack furniture and other home furnishings through the likes of or Alibaba. Torbjorn Loof, group chief executive for Ikea, said the plan is to…

From Drill Sergeant to Retail CEO: The Story of Grunt Style's Daniel Alarik
June 9, 2017 at 10:11 am

In episode 96 of Total Retail Talks, recorded at our live podcast event in Chicago earlier this spring, Daniel Alarik, founder and CEO of Grunt Style, an online retailer of patriotic apparel, discusses his unique career path, from a drill sergeant in the U.S. Army to the head of an online retail company. In addition,…

Retail Right Now: June 9
June 9, 2017 at 9:48 am

In this episode of Retail Right Now, filmed this week at the Internet Retailer Conference and Expo in Chicago, we review the top retail news of the week, including Sears reaching an amicable resolution in its dispute with power tool supplier One World Technologies; Wal-Mart allegedly punishing workers for using sick days; and's Prime price…

5 Roadblocks to Avoid on the Journey to Omnichannel Retail Success
June 8, 2017 at 4:25 pm

Read this white paper from Fit for Commerce to find out how to overcome omni-channel roadblocks and discover how the right commerce platform can help you create the best possible shopping experiences for your customers—and gain their loyalty.

Ulta's Strategy for Winning Customers’ Loyalty
June 8, 2017 at 11:14 am

In a session yesterday at the CRM Conference (CRMC) in Chicago, Eric Messerschmidt, senior vice president, strategic marketing, CRM and loyalty at Ulta, discussed the beauty retailer's approach to customer retention. Ulta has a very active loyalty program, Ultamate Rewards, with more than 24 million members. Those customers have helped Ulta become a leader in…

Nordstrom Family Considers Taking Retailer Private
June 8, 2017 at 11:14 am

It's rumored that members of the Nordstrom family are thinking about taking the company private to combat declining sales. Reports say shares of the company, which had a market value of $6.72 billion as of Wednesday closing, jumped as much as 18 percent in its largest gain since February 2009. The group, which owns 31.2 percent of…

Amazon Loans Sellers $1B to Boost Sales
June 8, 2017 at 10:53 am has doled out more than $1 billion in small loans in the past year to help third-party sellers grow their businesses. Sellers have used the money to expand their inventory or discount items on Amazon, Peeyush Nahar, vice president for Amazon Marketplace, told CNBC. More than 20,000 small businesses have received a loan from Amazon,…

Sears is Closing 72 More Stores by September
June 8, 2017 at 10:51 am

Sears Holdings Corp. is closing 72 stores, in addition to the 180 closings it already announced earlier this year. Business Insider reports the company released a list internally on Tuesday of the new closings, which include 16 Sears stores, 49 Kmart stores and seven auto centers. The stores are estimated to be closed by September 2017. The…

Sephora's Mobile Strategy Extends Far Beyond the Smartphone
June 8, 2017 at 10:02 am

Sephora is redefining the role of mobile in omnichannel shopping. In fact, mobile is the retailer's fastest-growing channel, with the vast majority of its traffic coming from smartphones. In this interview recorded at IRCE in Chicago, Total Retail's Melissa Campanelli talks with Sephora's senior vice president of digital, Mary Beth Laughton, about the beauty retailer's…

Free Whitepaper: The Dramatic Evolution of Shopping
June 7, 2017 at 4:28 pm

The retail landscape is expected to look very different by the year 2030. From on-demand shopping to brick-and-mortar’s purpose, the future is focused on personalized engagement. We break down the industry advancements here.

The Democratization of the Retail Industry
June 7, 2017 at 2:56 pm

Technology is leveling the retail playing field, giving consumers unprecedented access to product information, the companies that sell them, and the people that make them, no matter how niche or mainstream. Enablers like Facebook, Instagram and YouTube are changing consumers’ awareness of new and emerging products. Hubba's report, The Democratization of Retail: How the Power…

Doug McMillon, CEO, Wal-Mart
June 7, 2017 at 2:41 pm

"We will compete with technology, but win with people. We will be people-led and tech-empowered."

Structured Data + Integrated CMS = Optimized Marketing
June 7, 2017 at 2:33 pm

With an integrated content management system using structured data, retailers can more easily manage their marketing message, including updating product descriptions, product images, product pricing, web content (e.g., online catalogs, blog posts, videos) and advertisements (promotions, discounts, offers). This capability promotes brand consistency, eliminates unforced errors and gives retailers the flexibility to quickly make changes based upon factors such as product demand, inventory levels, weather, marketing promotions, among others., STORY Partner on ‘Fresh’ New Shopping Concept
June 7, 2017 at 2:23 pm

Wal-Mart's launched a grocery location in New York City last month in partnership with STORY, a 2,000-square-foot store that features a rotating lineup of merchandise that changes every three weeks to eight weeks. In the installation at STORY, which is on display until July 30, Jet is selling select grocery items such as fresh…

Billabong Taps Ex-Nordstrom Exec for CFO Role
June 7, 2017 at 1:43 pm

Billabong International Limited announced this week the appointment of Jim Howell as chief financial officer, succeeding Peter Myers, who has served in the role since January 2013. Howell has spent the last 10 years leading the finance and treasury division at Nordstrom, where he oversaw significant cost management improvements, capital management and growth initiatives. He played a…