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Tips for Retailers in Handling a PR Crisis
July 27, 2018 at 8:07 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan review what steps retailers can take in the midst of a PR crisis, in light of Build-A-Bear Workshop's Pay Your Age promotion blunder.

Prime Day a Winner for Amazon, Other Retailers
July 20, 2018 at 9:50 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan recap this week's Amazon Prime Day, including site glitches that cost Amazon millions in lost sales, a surge in Prime memberships (Amazon's real goal for this mid-summer shopping event), and how other retailers cashed in on what's quickly becoming the year's second…

Sizing Up Retail's Product Returns Problem
June 1, 2018 at 10:50 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the growing issue of product returns, including Amazon.com's decision to ban customers it deemed as "serial returners," the impact return fraud is having on the industry, and the steps retailers can take to minimize product returns — including the…

Retailers Putting Pressure on Their Product Suppliers
April 13, 2018 at 12:10 pm

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss the significance of announcements made this week by REI and Walmart regarding changes they're making to their supply chains, and specifically what's required of their product suppliers.

AI Helping BuildDirect Optimize Merchandising, Pricing
March 23, 2018 at 9:37 am

In an interview this week at Shoptalk in Las Vegas, Dan Park, CEO of BuildDirect, discusses how the home improvement online marketplace is using artificial intelligence (AI) to optimize merchandising its site, particularly pricing.

DSW Using Data Platform to Get Product Sizing Right
March 22, 2018 at 12:32 pm

In an interview this week at Shoptalk in Las Vegas, Brian Seewald, vice president, digital, DSW, talks about how the footwear retailer is using a data platform to help it serve up more personalized shopping experiences, including correct sizing recommendations. The result has been increased conversions and decreased product returns, along with a more engaged…

What L.L.Bean's New Return Policy Means for the Brand
February 16, 2018 at 10:24 am

In this episode of Retail Right Now, Total Retail's Joe Keenan and Caitlin Sullivan discuss L.L.Bean's decision to change its famously generous return policy, the implications it may have on the brand, and what it means for its competitors.

Retail Right Now: Toys"R"Us, Aerosoles File for Bankruptcy
September 22, 2017 at 10:28 am

In this episode of Retail Right Now, Total Retail's Taylor Knight reviews the top retail news of the week, including two retailers — Toys"R"Us and Aerosoles — filing for bankruptcy, and Kohl's offering free returns for Amazon.com customers starting in October.

How James Allen Uses Video to Showcase its Diamond Selection
June 12, 2017 at 12:19 pm

Johanna Tzur, chief marketing officer at James Allen, a diamond bridal jewelry retailer, spoke at IRCE last week about how her company uses video to showcase products. By using 360-degree video imaging and technology to zoom in on the diamonds 40 times, James Allen helps consumers feel confident in their shiny new purchases.

Retail Right Now: April 21
April 21, 2017 at 9:28 am

Welcome to this episode of Retail Right Now. This week, Total Retail's Taylor Knight reviews the top retail news stories of the week, including Zara's decision to remove a product because of social media backlash; Amazon.com's reported interest in BJ's Wholesale Club; and Crate and Barrel's decision to part ways with its CEO after just…

KIDBOX Brings Families Together Through Shopping, Community Giving
March 31, 2017 at 2:20 pm

KIDBOX is a box service that creates a fun and effortless shopping experience that brings parents together with kids to discover new styles and bond over giving back. Miki Racine Berardelli, CEO of KIDBOX, chatted with Total Retail's Taylor Knight about subscription commerce, how the category may change in the future, and what makes KIDBOX a…

Retail Right Now: March 10
March 10, 2017 at 9:46 am

Happy Friday! It's time for another episode of Retail Right Now, featuring the top retail news stories of the week. In this episode, we review Dick's Sporting Goods’ new merchandising plan, the Midwestern department store chain that's filing for Chapter 11 bankruptcy protection, and the latest on the reported possible merger of Hudson's Bay Company and…

Local Merchants Hope to Cash in on Small Business Saturday
November 23, 2016 at 10:02 am

The crazy-busy holiday shopping season is here. Black Friday is just two days away, and retailers’ months-long preparation will hopefully finally come to fruition. However, if you own a small business, Saturday may be your busiest day of the year. Total Retail's Taylor Knight spoke with a few small business owners in the Philadelphia area…

Retail Right Now: November 4
November 4, 2016 at 12:39 pm

Happy Friday! In this edition of Retail Right Now, we review Amazon.com's new return policy, former Barnes & Noble CEO Ron Boire's big payday and the best times to post on social media.

A Chat With Shop.org's Startup of the Year
October 3, 2016 at 3:00 pm

RangeMe is a platform that brings retail buyers and suppliers together to bring the best products to market. RangeMe makes it easy for buyers to quickly find products that are right for them by managing proposals from thousands of suppliers. The company was just honored as the Digital Commerce Startup of the Year at Shop.org's Retail…

Retail Video Spotlight Series: STORY
August 17, 2016 at 10:42 am

Welcome to the first video in our new Retail Video Spotlight Series. The first series is all about concept stores. Today, we're talking to Rachel Shechtman, founder of STORY, a retail store in New York City that takes the viewpoint of a magazine, changes like a gallery, and sells product like your standard brick-and-mortar store. Hear…

Retail Right Now: August 5
August 5, 2016 at 12:13 pm

In this week's Retail Right Now, Total Retail recaps Walmart's potential acquisition of Jet.com and more Sports Authority woes. Also be sure to look out for to next week's earning calls from Macy's, Nordstrom and JC Penney.