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Forrester's Brendan Witcher on Shoptalk, Retail Tech, and an Industry Forecast
March 7, 2019 at 1:18 pm

While at Shoptalk 2019 in Las Vegas this week, Total Retail's Joe Keenan interviewed Brendan Witcher, vice president and principal analyst of digital business strategy at Forrester Research. In the wide-ranging interview, Witcher offered his thoughts on the vibe from attendees at the show, the state of brick-and-mortar retail, the retail technologies he's bullish on for…

4 Key Takeaways From eTail West
March 1, 2019 at 11:14 am

In this episode of Retail Right Now, Joe Keenan reviews four themes that emerged during the recent eTail West conference. Speakers and attendees at the event continually discussed digital transformation and what it means for the future of physical retail, artificial intelligence as a tool to better leverage data, personalization, and subscription commerce. For more…

UNTUCKit Leverages Technology to Grow Offline Business
January 15, 2019 at 2:18 pm

In an interview yesterday at the National Retail Federation's Big Show in New York City, Aaron Sanandres, co-founder and CEO of UNTUCKit, a men's apparel retailer, discussed how a new omnichannel platform is empowering the company's store associates with valuable customer data that they're using to better connect customers' online and offline shopping experiences.

Trends to Emerge From the Cyber 5 Weekend
November 30, 2018 at 9:44 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss themes to emerge from the recent holiday shopping weekend (Thanksgiving Day through Cyber Monday), including the extension of Black Friday and Cyber Monday deals into week-long events; the growth of mobile as a transaction channel; and the rise of buy…

Key Themes to Emerge From Groceryshop
November 2, 2018 at 1:34 pm

Total Retail discusses findings from Groceryshop, predictions on the growth of online grocery sales, delivery strategies, and more.

How Indochino Leverages its Online Presence to Drive In-Store Traffic
October 25, 2018 at 4:59 pm

Michael Macintyre, vice president of e-commerce and omnichannel strategy at Indochino, delivered a keynote presentation at Total Retail Tech in September. In this clip from Macintyre's presentation, he discusses how the custom men's suit retailer is using digital marketing and an omnichannel strategy to drive customers to its brick-and-mortar stores. You can access Emmons’ entire…

Total Retail Tech Recap: What Retail Executives Are Focusing On
September 28, 2018 at 8:56 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan recap Total Retail Tech, an executive retail summit focused on the intersection of retail technology and marketing. Keenan identifies three primary themes to emerge from the conference — implementing a culture of digital innovation and experimentation within your organization; the buzz…

Nordstrom Local and the Growth of Experiential Retail
August 3, 2018 at 8:32 am

In this episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss Nordstrom's inventory-free Local stores, and why experiential retail is integral to the future of brick-and-mortar.

Retail Right Now: June 23
June 23, 2017 at 11:46 am

In this episode of Retail Right Now, Total Retail's Taylor Knight reviews the top retail news of the week — and it's an all Amazon.com episode. The retailer announced Prime Wardrobe, a new program for its Amazon Fashion business; there's potentially other bidders for Whole Foods Market, which Amazon announced as its latest acquisition; and finally, Amazon has…

Retail Right Now: May 19
May 19, 2017 at 11:06 am

Welcome to another episode of Retail Right Now, recapping the week's top retail news. This week, reports came out that Amazon.com may be entering the pharmaceutical business, Lands’ End's new CEO believes omnichannel will save the company, and Starbucks had a software glitch that led customers to get free coffee.

Evereve's E-Commerce Replatforming Process
March 30, 2017 at 9:11 am

Last summer, Anthony Hoang and the IT team at women's apparel retailer Evereve embarked on an e-commerce replatforming project. While at Shoptalk, Hoang, Evereve's CIO and head of e-commerce, explained the process of replatforming the retailer's e-commerce site with Reaction Commerce, a real-time, open-source technology. For Evereve, replatforming is affecting all aspects of the business, from…

Retail Executives Predict the Biggest Industry Trend for 2017
January 25, 2017 at 9:01 am

At the NRF Foundation Gala in New York City last month, Total Retail spoke with executives from leading companies such as Nike, West Elm, Disney, Modell's, and Walker & Company to find out what they thought would be the biggest trend impacting the retail industry in 2017.

Inside Shoe Carnival's Digital Strategy
January 23, 2017 at 9:43 am

Kent Zimmerman, vice president of e-commerce for Shoe Carnival, discusses the footwear retailer's digital strategy, including its use of Radial technology for in-store pickup and fraud protection services, in this interview with Total Retail at last week's National Retail Federation Big Show in New York City.

Inside Suitsupply's Omnichannel Approach
September 30, 2016 at 12:08 pm

Suitsupply, an upscale retailer of men's apparel, is a fast-growing business that began in Amsterdam and has expanded overseas, with 22 stores in the U.S. Nick Botter, Suitsupply's manager of marketing technology, talks with Total Retail's Joe Keenan about the company's omnichannel strategy. Key to Suitsupply's omnichannel approach is collecting customer data, which is then used to…

Thriving King of Prussia Mall Debuts 50-Store Expansion
August 18, 2016 at 6:34 pm

The King of Prussia Mall, located right outside of Philadelphia and owned by Simon Property Group, just opened a 155,000 square foot expansion, increasing the mall's footprint to 2.9 million square feet. The East Coast's largest shopping center offers visitors an "unparalleled shopping experience," featuring a state-of-the-art parking garage (with speed ramps and location technology)…

Data at the Center of Murdoch's Ranch & Home Supply E-Commerce Strategy
January 22, 2016 at 4:03 pm

Murdoch's Ranch & Home Supply is counting on a new data management platform to help power its personalization efforts, particularly for its online customers. In this interview from the National Retail Federation's Big Show in New York City, Troy Barker, director of e-commerce at Murdoch's, discusses how the ranch and home supply retailer is using…

Technology Helps Chinese Laundry Better Connect With Customers
June 5, 2015 at 3:23 pm

At the Internet Retailer Conference and Exhibition (IRCE) in Chicago yesterday, Total Retail's Executive Editor Joe Keenan interviews Scott Cohn, vice president of e-commerce at Chinese Laundry, a women's footwear brand, about the company's move to a