"Move smartly, train and communicate to bring teams along in the process of evolving an organization to meet the new demands being placed upon it."
"If you're a manager, teaching is 90 percent of your job. There's only one reason you hire someone, and that's because you can’t do everything yourself. If you're not prepared to teach, you just don't get it. And if you hire well, and if you teach well, those people wind up doing the job better…
“We [choose] candidates who understand that it’s not about you winning; it’s about us winning. We don’t try to set up competition between channels. It’s all about one number. If the business comes through one channel or another, what's most important is that the guest came to us from any channel.”
"My job is to learn and to grow and listen and build incredible teams of people that do so much more than I do."
"It's about surrounding yourself with the best people; people who will deliver results and who are consistent. That counts for a lot. So does full transparency about our goals and plans so that everybody knows the mission and is moving in the same direction all the time."
"Today, the leading companies are recognizing that business needs to strengthen the systems we rely on in a fundamental way. I offer you a simple proposition: business exists to serve society."