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3 Ways to Drive In-Store Business With Amazon Prime Customers
May 17, 2019 at 10:47 am

Every retail brand understands the e-commerce impact of Amazon Prime and its residual effect on brick-and-mortar locations. Prime satisfies the convenience factor today’s customers are craving — they prefer shopping from their couch over driving to your store. And with Prime membership growing at a rapid rate and more retailers closing their doors, it may…

Walmart to Open More Pet Clinics, Online Pet Pharmacy
May 8, 2019 at 2:23 pm

Walmart announced this week that it's planning to open up dozens more in-store veterinary clinics as well as launch its first online pet pharmacy, hoping to lure more U.S. pet owners who are spending billions of dollars each year. Walmart currently operates 21 veterinary clinics in its stores across six states, but over the next…

Unpacking Amazon’s Multifaceted Grocery Strategy
May 6, 2019 at 1:30 pm

Amazon.com took the grocery industry by storm in 2017 when it acquired Whole Foods for $13.7 billion. Now, the world’s largest reseller aims to broaden its reach into the market. The Wall Street Journal reported that Amazon is planning to open new grocery stores in strategic locations across the U.S. The first may open in…

HBC to Review Strategic Alternatives for Lord & Taylor
May 6, 2019 at 12:38 pm

Hudson's Bay Company (HBC) announced today that it's pursuing strategic alternatives for Lord & Taylor, including a possible sale or merger, as part of its strategy to focus on its best opportunities. “This review of strategic alternatives for Lord & Taylor is another example of how we're exploring options to position HBC for long-term success,” said Helena…

Nordstrom Expands New York Presence With 2 ‘Local’ Stores
May 3, 2019 at 11:47 am

Nordstrom waited decades to expand in Manhattan, but now it’s making up for lost time. The upscale department store chain introduced its men’s store last year and is opening a seven-story flagship store this fall. And Nordstrom has more planned for New York City. In September, it will open two small outposts in New York…

Why is Amazon Creating a New Grocery Store Concept? Follow the Data
May 3, 2019 at 10:19 am

When you work for Amazon.com, you rely on two decision-making maxims for everything you do: First, you must test and gather data. Second, you must make decisions based on that data. With the recent announcement that Amazon will create a new grocery concept, the retailer's leadership followed this model to a tee. This is a…

3 Ways to Use Store Design to Provide an Effective Customer Experience
May 2, 2019 at 12:00 pm

Despite growth in the direct-to-consumer and e-commerce models, when it comes to longevity and success for retail, the physical store remains in the pole position. In fact, only 11 percent of sales are expected to come from e-commerce in 2019. However, stores can't just rest on their laurels and wait for sales to roll in; they have to engage customers and…

CVS to Open Hundreds of SmileDirectClub Shops in its Stores
April 25, 2019 at 3:25 pm

CVS Health announced this morning that the drug store chain will open “hundreds” of SmileDirectClub locations inside its stores this year, with plans to open more than 1,000 locations over the next two years. Called a SmileShop, customers can receive a 3D scan of their teeth that will be used to create a pair of…

How to Save America’s Malls From the ‘Retail Apocalypse’
April 25, 2019 at 9:13 am

There was no more potent emblem of the American Century than the Great American Mall. In the decades following the second world war, thousands of malls were built across the United States, and these "pyramids to the boom years," as the writer Joan Didion called them, seemed to epitomize the optimism of the American Dream.…

Leveraging Human Touch and Technology to Create a Differentiated Shopping Experience
April 24, 2019 at 11:15 am

The death of the physical store has been widely discussed for years, and many in the retail industry have predicted its demise. The retail industry, however, has survived disruption cycles in the past, including the “original” threat to Main Street’s brick-and-mortar stores — the catalog — followed by retail’s move to and the sprawl of…

Announcing Total Retail’s 2019 Top 100 Omnichannel Retailers Report
April 24, 2019 at 11:04 am

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

Kohl's to Accept Amazon Returns in All its Stores
April 24, 2019 at 10:53 am

Kohl's announced Tuesday that it will accept Amazon.com returns in all of its store locations beginning in July, reports CNBC. Kohl's currently sells select Amazon products and accepts the e-commerce giant's returns in roughly 100 stores. The expansion of their partnership will push out Amazon returns capabilities to all Kohl's locations, amounting to more than…

The North Face to Close 113 Stores in U.S. and Canada on Earth Day
April 18, 2019 at 3:12 pm

The North Face said this week that it will close its global headquarters and its 113 stores in the U.S. and Canada on Earth Day, April 22. The action is part of a campaign to make Earth Day an officially recognized holiday. The VF Corp.-owned brand said closing its doors on Earth Day will provide its employees ample opportunity…

Godiva to Open 2,000 Cafes Over Next 6 Years
April 17, 2019 at 12:34 pm

Godiva has plans to open 2,000 cafe locations over the next six years, with the first opening in Manhattan Wednesday, reports AP News. The Belgium chocolate maker currently operates roughly 800 boutique stores in 105 countries selling its famed boxed chocolates, ice cream, and drip coffee. The new cafe locations will offer a complete menu…

How to Learn From These Failing Retailers
April 15, 2019 at 11:57 am

For years, the retail industry has been plagued by high-profile store closures, like Sports Authority, Payless, and Toys“R”Us. These retail chains buckled under economic pressure, but brick-and-mortar stores aren’t necessarily doomed if they can embrace the retail renaissance. Research from Deloitte indicates that as Americans spend less, it most affects retailers in the middle —…

The Store of the Future
April 12, 2019 at 9:59 am

Many people are familiar with the outdated, traditional old store model — think long lines, limited assortments, out-of-stock inventory, and unhelpful sales associates. Considering the popularity of online shopping, customers expect more convenient, tailored in-store experiences to match the ease of virtual shopping. Although fewer people are shopping in physical stores, brick-and-mortar locations aren't disappearing…

Cutting Edge: 3 Trends Retailers Need to Embrace to Stay Competitive
April 9, 2019 at 10:47 am

If we learned anything from past retail trends, it’s that the store is still the most important part of the retail experience. Interest in the brick-and-mortar store is everywhere. Target’s CEO has said that the company's stores are its single biggest competitive advantage. Retailers must continue to keep their focus on the store by ensuring…

Signet Jewelers to Shutter 150 Stores
April 8, 2019 at 1:36 pm

Signet Jewelers Limited, the world's largest retailer of diamond jewelry, said last week that it's planning to close 150 underperforming stores during its current fiscal year and that by fiscal year's end it plans to reduce its store base by 13 percent over a three-year period, according to a company press release. Signet, which has 3,300 stores…

The Amazon Effect on Physical Retailers: How Not to End Up Like Sears
April 8, 2019 at 11:04 am

As Jeff Bezos expands the Amazon.com empire, its dominance is impacting consumer behavior as well as legacy business models across more business sectors than we could have originally imagined. It’s been referred to as the Amazon Effect. One notable ripple of the Amazon Effect has been felt by traditional retailers. The profound impact has been…

Sears is Opening Stores. Yes, You Read That Right
April 5, 2019 at 12:04 pm

Sears is opening stores again. The department store chain that has closed hundreds of Sears and Kmart locations over the past few years announced this week that it will open three “Sears Home & Life” stores in May. The stores will be located in Anchorage, AK; Lafayette, LA; and Overland Park, KS. The new  stores will offer…