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Returns Rise, Lead to Sales Opportunities
March 15, 2019 at 10:31 am

A survey by the National Retail Federation in 2018 showed that retailers reported a median return rate of 10 percent. This equates to $369 billion in sales that were made and then lost. Legitimate returns are expensive for retailers — labor, overhead, and opportunity costs all impact performance. Added to these necessary returns, return fraud…

4 Key Takeaways From Shoptalk 2019
March 12, 2019 at 11:34 am

Last week, the 2019 Shoptalk conference featured one of its best speaker lineups and attendance to date. Over 8,000 e-commerce professionals gathered to hear presentations from 185 retail and e-commerce experts about trends and technologies impacting the industry. In particular, four great sessions stood out that demonstrated two main themes of the conference. One theme…

Tariffs and Inflation: A Good Time to Forward-Buy Inventory? (Part 2)
March 11, 2019 at 11:14 am

In part one of this series, I looked at how retailers can and should prepare to forward-buy inventory, the pros and cons of the practice, and the factors (i.e., inflation, tariffs) that led the industry to this point. The Tariff Effect Technology is the only way to effectively gauge demand volatility, react and re-plan for…

2019: The Year of the Empowered Consumer
March 5, 2019 at 1:57 pm

It’s no secret that the retail industry has undergone a significant evolution over the past decade. 2018 alone introduced powerful and transformative changes that will have a lasting impact on the retail landscape, fundamentally altering the way consumers interact with and purchase from brands, how brands build relationships with consumers, and how the entire customer…

Tariffs and Inflation: A Good Time to Forward-Buy Inventory? (Part 1)
March 5, 2019 at 1:29 pm

"Buy low, sell high" … If you took anything away from any Economics class, that’s probably it. Now that President Trump’s import tariffs have pushed inflation to the highest level in six years, many retailers and distributors are putting that strategy into play. In cases where suppliers pre-announce a price increase or promotion on a…

Report: Amazon to Open its Own Chain of Grocery Stores
March 4, 2019 at 10:51 am

Amazon.com is planning to open a new grocery store chain in an effort to broaden its reach in the retail category, according to a Wall Street Journal report. Sources familiar with the project told WSJ that the online behemoth is planning to open dozens of grocery stores in several major U.S. cities, and the first…

Old Navy to Split From Gap Inc.
March 1, 2019 at 10:50 am

Gap Inc. yesterday announced plans to create two independent, publicly traded companies: Old Navy and a yet-to-be-named company ("NewCo") that will consist of the Gap brand, Athleta, Banana Republic, Intermix and Hill City. Gap said the spin-off will enable each company to maximize focus and flexibility, align investments and incentives to meet its unique business needs,…

What Sets D-to-C Brands Apart From Traditional Retail
February 20, 2019 at 9:09 am

Recently, it’s been impossible to walk down a city street, ride the subway or scroll through Instagram without coming across an ad for a popular new direct-to-consumer (D-to-C) brand. These industry disruptors are positioning themselves independently from the retail giants that once owned the space, and instead selling straight to the consumer. From toothbrushes and mattresses…

Lessons for the Savvy Retailer From the 2018 Holiday Season
February 11, 2019 at 12:53 pm

As the results come in for the 2018 holiday season, we can say that, by and large, things went reasonably well. According to Mastercard SpendingPulse, retail sales as a whole grew 5.1 percent, with online sales seeing gains of over 19 percent. However, the satisfaction wasn't equally distributed, especially for traditional retailers. A few, like…

How Finlay London Has Made its DTC Transition Fast and Frictionless
February 1, 2019 at 10:56 am

Finlay London is an eyewear brand born with a desire to create frames which celebrate the individuality of its wearers, and has proven popular with a number of high-profile names, including Rihanna, Jenson Button and Jessica Alba. The brand first began selling its products via wholesale channels, before making the jump to direct-to-consumer (DTC). As one…

5 Key Retail Trends for 2019
January 31, 2019 at 2:20 pm

From our work with companies across the retail spectrum — from U.K. grocery to U.S. apparel — we witness the ongoing transformations taking place. Here are our perspectives on what 2019 might have in store, and some key questions to ask when evaluating existing and new retail strategies. Social Commerce Boom Increased usage of Facebook,…

A.C. Moore Relaunches its Digital Properties to Enhance Customers’ Omnichannel Experiences
January 29, 2019 at 11:25 am

A.C. Moore Arts and Crafts, a specialty retailer of innovative craft products and materials, recently launched a completely restructured e-commerce website featuring expedited shipping throughout the U.S. and to more than 180 countries worldwide. The redesigned ACMoore.com offers consumers a new way to discover and shop the company's craft materials, stylish home decor, and children's toys and activities. Customers can now browse by department…

It’s an Omnichannel World … But Not So Much in the U.S.
January 25, 2019 at 11:19 am

The world of omnichannel retail is about connections. Connecting consumers to products they’re looking for. Building resilient connections between every shopping channel. Working to connect people’s expectations to the experiences they’ll have in-store and online. Retailers that work to build stronger omnichannel connections will win shopper loyalty while staying efficient and competitive, too. Despite being…