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The Myth of Cross-Device Shopping: How Brands Can Create a Realistic User Journey
May 23, 2019 at 10:23 am

As digitally speaking business professionals, we sometimes think consumers making purchases are just like us, living across devices. As marketers, we hope customers experience multiple touchpoints with our brand and come back repeatedly before making a purchase. When we consider a shopper’s journey, we imagine a consumer visiting a website on an iPhone while walking…

Shared Cart Functionality Essential to Omnichannel Customer Experience
May 22, 2019 at 12:56 pm

With more options available to them than ever before, consumers’ purchase journeys are anything but linear. Consumers are shifting between channels during the purchase journey, from mobile to online to store to social media, and in no particular order, before ultimately making a purchase in a channel different than where they started. And they expect…

A Step Into the Future of Retail
May 16, 2019 at 11:36 am

Today’s consumers don’t differentiate between retail channels. They’ll jump between mobile, online and in-store to curate each individual purchasing journey according to their needs. It's becoming clear to retailers that shopping for them is all about ease, immediacy and the instant gratification of desires. For these empowered multichannel shoppers, convenience conquers all. Whether that’s finding…

Designer Brands Takes 2nd in Ranking of Top Omnichannel Retailers
May 15, 2019 at 12:06 pm

Last month, Total Retail released its third annual ranking of 100 enterprise retailers based on their omnichannel capabilities — i.e., programs offered, and the execution of those programs. The 2019 Top 100 Omnichannel Retailers report was produced in conjunction with Radial, a leader in omnichannel commerce technology and operations. The comprehensive report identifies the retailers and brands leading…

Survey: Automation is the Key to Retailers’ Success
May 9, 2019 at 11:00 am

The retail industry is at a critical inflection point. The biggest brick-and-mortar stores are facing significant external pressures, and today’s customers have come to expect a seamless omnichannel shopping experience, every time. To better understand how retailers are faring in this uncharted retail era, Bossa Nova partnered with Wakefield Research to survey corporate retail professionals…

Top Omnichannel Retailers Adopting BOPIS Programs at a High Rate
May 8, 2019 at 11:32 am

Looking for ways to meet the demands of online shoppers that increasingly expect same-day and next-day delivery, spurred in large part by Amazon.com's Prime program, omnichannel retailers are implementing buy online, pick up in-store (BOPIS) programs at a growing rate. In fact, according to Total Retail's 2019 Top 100 Omnichannel Retailers report, 63 percent of…

Bloomingdale's, J.C. Penney, Lids Atop Total Retail's 2019 Top 100 Omnichannel Retailers List
May 3, 2019 at 1:16 pm

Total Retail recently released its third annual ranking of 100 publicly traded retailers based on their omnichannel capabilities — i.e., programs offered, and the execution of those programs. The 2019 Top 100 Omnichannel Retailers report was produced in conjunction with Radial, a leader in omnichannel commerce technology and operations, and it reveals the retailers and…

Nordstrom Expands New York Presence With 2 ‘Local’ Stores
May 3, 2019 at 11:47 am

Nordstrom waited decades to expand in Manhattan, but now it’s making up for lost time. The upscale department store chain introduced its men’s store last year and is opening a seven-story flagship store this fall. And Nordstrom has more planned for New York City. In September, it will open two small outposts in New York…

5 Power Plays to Meet the Demands of Today’s Omnichannel Consumers
May 3, 2019 at 10:42 am

In this new retail reality, most consumers are on an indefinite power play. If we think about it in hockey terms, modern shoppers now have the advantage over many retailers simply because of their need for immediate gratification. Consumers want the products they want, and they want to dictate exactly how, when and where they…

Spring Forward With Smart Omnichannel Strategies
May 2, 2019 at 2:25 pm

With the growth of e-commerce and the increasing amount of options at consumers’ fingertips, the market is ripe for innovation. Good customer service isn’t just a nice-to-have, but a must-have. E-commerce sales are projected to reach $604.2 billion by 2020, making it essential for retailers to listen to their customers and be strategic with what…

Amazon to Make One-Day Shipping the Standard Prime Offering
April 26, 2019 at 2:00 pm

Amazon.com announced Thursday that it plans to invest $800 million in the second quarter of 2019 toward making one-day shipping the standard offering of its Prime loyalty program. Chief Financial Officer Brian Olsavsky said Amazon is “currently working on evolving our Prime shipping program, which has historically been a two-day program, to a one-day shipping program,”…

TOTAL RETAIL RELEASES THIRD ANNUAL TOP 100 OMNICHANNEL RETAILERS REPORT
April 26, 2019 at 9:11 am

Philadelphia [April 24, 2019] — Total Retail, the preeminent source for executives looking for the latest news and analysis on the retail industry, in conjunction with Radial, a leader in omnichannel commerce technology and operations, released the 2019 Top 100 Omnichannel Retailers report today. One-hundred publicly traded retailers were ranked on their omnichannel efficiency. Each retailer…

Announcing Total Retail’s 2019 Top 100 Omnichannel Retailers Report
April 24, 2019 at 11:04 am

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

Why 2019 Will Be the Rise of BOPIS
April 23, 2019 at 10:43 am

Over the last several years, brick-and-mortar retailers have been scrambling to combat declining revenues, decreasing footfall and falling customer loyalty in the face of increasing encroachment by the likes of online retail giants such as Amazon.com. Something has changed, however. After years of locking horns with digital-first insurgents, traditional retailers have changed tact, embracing Amazon…

BOPIS Leaders Create Speedy Experiences to Keep Customers Coming Back
April 18, 2019 at 10:52 am

In today’s evolving retail climate, consumers are straying from shopping exclusively in-store or online. Instant gratification, control and face-to-face customer experiences entice consumers to still shop in physical stores. Yet, the convenience of online shopping was a primary factor in e-commerce sales increasing by 15 percent in 2018. As customers  incorporate both shopping methods into…

The Year of Customer Profit: What 2018 Foreshadows for 2019’s Retail Reality
April 11, 2019 at 12:47 pm

The good news is that 2018 showed progress for retailers in several significant ways. DynamicAction’s Retail Index: 2018 Year in Review & 2019 Outlook demonstrates North American retailers exercised more restraint on promotions and improved their inventory value and consumer-driven curation in 2018. It’s a big step in the right direction, but it's just one of many…

3 Ways to Increase Customer Loyalty With an Omnichannel CX Strategy
April 10, 2019 at 12:15 pm

Over the last few years, the retail industry has experienced an unprecedented transformation. Nordstrom is successfully opening inventory-free locations, Nordstrom Local, where customers can pick up online orders, make returns, have clothing altered, and view custom collections curated by Nordstrom stylists. Meanwhile, Amazon.com is opening stores and experimenting with the elimination of checkout lines. This…

The Amazon Effect on Physical Retailers: How Not to End Up Like Sears
April 8, 2019 at 11:04 am

As Jeff Bezos expands the Amazon.com empire, its dominance is impacting consumer behavior as well as legacy business models across more business sectors than we could have originally imagined. It’s been referred to as the Amazon Effect. One notable ripple of the Amazon Effect has been felt by traditional retailers. The profound impact has been…

Hidden Costs of Poor Inventory Management
April 5, 2019 at 10:17 am

Questionable inventory planning decisions cost U.S. retailers big in 2018. How much exactly? A staggering $300 billion in revenues due to markdowns, according to a new report by Celect and Coresight Research, Revealing the Hidden Costs of Poor Inventory Management. Retailers face an array of challenges around managing their inventories in today’s competitive market. Surveying…

New Study: Gap Between Consumers and Retailers Shows That Basics Matter
April 5, 2019 at 9:21 am

For the past decade, I’ve worked closely with retail organizations through a consistently changing landscape that has always been dictated by new generations of consumers. Over the years, I couldn’t help but notice that there seems to be a vast gap in perspectives between the retail executives I talk to and today’s consumer. A new…