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5 Power Plays to Meet the Demands of Today’s Omnichannel Consumers
May 3, 2019 at 10:42 am

In this new retail reality, most consumers are on an indefinite power play. If we think about it in hockey terms, modern shoppers now have the advantage over many retailers simply because of their need for immediate gratification. Consumers want the products they want, and they want to dictate exactly how, when and where they…

Amazon and Brand Websites Draw Gen Z and Millennial Apparel Shoppers
April 26, 2019 at 12:44 pm

In our 2019 Forecast On U.S. Apparel Shoppers, we discovered that 63 percent of Gen Z and 57 percent of millennial shoppers are buying their apparel from Amazon.com. These consumers are being driven by free shipping, easy returns and mobile-friendly experiences. “Young shoppers are also buying apparel directly from brand websites, which speaks to how brand…

Announcing Total Retail’s 2019 Top 100 Omnichannel Retailers Report
April 24, 2019 at 11:04 am

Total Retail is excited to present to you its third annual Top 100 Omnichannel Retailers report. The report, produced in conjunction with Radial, an omnichannel commerce technology and operations provider, features a ranking of 100 publicly traded retailers based on their omnichannel retail programs offered as well as the execution of said programs. Why focus on omnichannel retail? The…

3 Mobile Shopping Trends for Retailers in 2019
April 23, 2019 at 11:54 am

Recently I was in the cereal aisle of my local Whole Foods. I looked up and noticed that everyone around me was grocery shopping for Amazon Fresh and Instacart customers — i.e., shoppers who had placed their orders digitally rather than visiting the store themselves. We've all personally experienced how digital transformation is bridging the…

J.C. Penney Stops Accepting Apple Pay
April 23, 2019 at 10:13 am

J.C. Penney confirmed that it stopped accepting Apple Pay in connection with an April 13 deadline that required merchants to retire old magnetic stripe functionality. The retailer decided to stop accepting the mobile wallet after a deadline from a third-party credit card brand, which the retailer declined to name, requiring merchants to accept EMV contactless…

The New Male Power Shoppers
April 16, 2019 at 2:04 pm

Despite conventional wisdom to the contrary, men are shopping both online and in-stores at higher rates than women. As discovered in First Insight’s latest consumer survey, The Rise of the New Male Power Shopper, men are bucking long-believed trends surrounding shopping habits. Men are more frequently shopping across all major channels both online and in-store,…

Myths vs. Facts: Exposing Myths in Retail Payments
April 15, 2019 at 11:27 am

In our bustling retail landscape — today’s most competitive market — it’s hard to believe that many online merchants, particularly those based in the U.S., avoid access to global transactions. When considering U.S. cross-border e-commerce is expected to generate sales of $203 billion by 2021, it should be a no-brainer for online retailers to consider capitalizing…

6 Tips for Engaging the High-Velocity Consumer
April 11, 2019 at 1:00 pm

In a retail landscape that changes exponentially, frequently, it’s easy to assume companies are at the mercy of an increasingly tech-driven era. In reality, it’s consumers themselves who are driving this supersonic change. Fueled by six major things that shift consumer behavior, these macro trends across society, technology, industry, environment, politics and creativity will keep…

Mobile First for 2019: Insights and Predictions From Retail's Big Show
April 4, 2019 at 9:59 am

Let’s be real: the state of brick-and-mortar retail in 2019 is equally exciting and terrifying. Amid widespread closures, uncertainty and the ever-present behemoth that is Amazon.com, there's an amazing wave of innovation in mobility that has the potential to transform — and yes, save — the retail experience for a new generation of consumers used…

A Thorn in Jeff Bezos’ Side … But a Rose for Fashion E-Commerce Players
April 1, 2019 at 10:07 am

It must drive Jeff Bezos crazy. For the wizard who has cracked the code on how to dominate e-commerce for everything from books to food to diapers and car parts, one category has eluded him: fashion. Bezos is not alone. Around the globe, fashion consumers remain out of reach for behemoth online retailers like Amazon.com…

When Chrome Isn’t Chrome, and What it Means for Retailers
March 29, 2019 at 9:58 am

The global digital commerce market — slated to reach nearly $6 trillion by 2022 — shows no signs of slowing. This past holiday shopping season, retailers saw the strongest sales growth in the last six years, with online spending up 19.1 percent compared to 2017. While this is a massive opportunity for retailers to get a…

Win Customer Loyalty With a Dynamic Approach to Mobile Rewards, Part 2
March 22, 2019 at 11:23 am

The technology already exists to bring intelligent shopping incentives into retailers’ mobile apps. Retailers can leverage existing platforms to design their dynamic loyalty programs hassle free, no matter which stage of their digital strategy they're in. It’s the next step of the retail technology evolution, and it’s refreshingly personal.

Workforce Management Solution Helps Kum & Go Reduce Costs, Lower Employee Turnover
March 21, 2019 at 11:05 am

Kum & Go is a 24/7 convenience store chain that operates 400-plus locations in the Midwest. Like many convenience store businesses that are open around the clock, Kum & Go was challenged with staffing issues. In particular, store general managers were being forced to pick up uncovered shifts when employees called out and didn't have…

Win Customer Loyalty With a Dynamic Approach to Mobile Rewards, Part 1
March 15, 2019 at 11:32 am

E-commerce is booming, the in-store shopping experience is becoming more tech-driven, and personalization is moving beyond simply "nice to have." Retail organizations are under immense pressure to innovate, attract new consumers and retain customer loyalty. The key to unlocking the next big thing in retail is in a device we are glued to — smartphones. This…

7 Enterprise Mobile App Trends to Consider in 2019
March 13, 2019 at 11:40 am

The popularity of mobile applications is growing at a tremendous rate, which can clearly be seen in the transformation happening around us — the way we work, interact or spend time owing to the various technological advancements. Enterprise mobility is now considered to be at the forefront for all businesses, regardless of their model, scalability…

Mobile Metamorphosis: How to Win in the Changing World of Retail
March 7, 2019 at 12:40 pm

Experts have long bemoaned the demise of brick-and-mortar retail. There's no denying consumers’ preference for mobile has incited a major shift in the retail landscape over the last decade. While skeptics talk a big game about the “retail apocalypse,” the current state of the retail industry couldn’t be further from a doomsday scenario, especially for…

Nike Extends Digital Innovation Across Channels and Geographies
March 6, 2019 at 5:34 pm

In an interview yesterday at Shoptalk in Las Vegas, Michael Martin, vice president of digital products at Nike, discussed how the athletic footwear, apparel and accessories brand is using innovative digital products, platforms and technologies to create new opportunities to serve existing customers and attract new ones across all of its sales channels. Martin was…

What Retailers Need to Know About How Consumers Shop in the Mobile Age
March 3, 2019 at 11:41 am

Smartphones are the center of our lives from the moment we open our eyes. In fact, a new report from RootMetrics by IHS Markit shows that nearly one in four (23 percent) Americans check their mobile phones within a minute of waking up, and over half (58 percent) check their smartphone within 10 minutes. The…