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Workforce Management Solution Helps Kum & Go Reduce Costs, Lower Employee Turnover
March 21, 2019 at 11:05 am

Kum & Go is a 24/7 convenience store chain that operates 400-plus locations in the Midwest. Like many convenience store businesses that are open around the clock, Kum & Go was challenged with staffing issues. In particular, store general managers were being forced to pick up uncovered shifts when employees called out and didn't have…

Win Customer Loyalty With a Dynamic Approach to Mobile Rewards, Part 1
March 15, 2019 at 11:32 am

E-commerce is booming, the in-store shopping experience is becoming more tech-driven, and personalization is moving beyond simply "nice to have." Retail organizations are under immense pressure to innovate, attract new consumers and retain customer loyalty. The key to unlocking the next big thing in retail is in a device we are glued to — smartphones. This…

7 Enterprise Mobile App Trends to Consider in 2019
March 13, 2019 at 11:40 am

The popularity of mobile applications is growing at a tremendous rate, which can clearly be seen in the transformation happening around us — the way we work, interact or spend time owing to the various technological advancements. Enterprise mobility is now considered to be at the forefront for all businesses, regardless of their model, scalability…

Mobile Metamorphosis: How to Win in the Changing World of Retail
March 7, 2019 at 12:40 pm

Experts have long bemoaned the demise of brick-and-mortar retail. There's no denying consumers’ preference for mobile has incited a major shift in the retail landscape over the last decade. While skeptics talk a big game about the “retail apocalypse,” the current state of the retail industry couldn’t be further from a doomsday scenario, especially for…

Nike Extends Digital Innovation Across Channels and Geographies
March 6, 2019 at 5:34 pm

In an interview yesterday at Shoptalk in Las Vegas, Michael Martin, vice president of digital products at Nike, discussed how the athletic footwear, apparel and accessories brand is using innovative digital products, platforms and technologies to create new opportunities to serve existing customers and attract new ones across all of its sales channels. Martin was…

What Retailers Need to Know About How Consumers Shop in the Mobile Age
March 3, 2019 at 11:41 am

Smartphones are the center of our lives from the moment we open our eyes. In fact, a new report from RootMetrics by IHS Markit shows that nearly one in four (23 percent) Americans check their mobile phones within a minute of waking up, and over half (58 percent) check their smartphone within 10 minutes. The…

NRF: Retail Sales to Increase Up to 4.4% in 2019
February 5, 2019 at 3:24 pm

The National Retail Federation (NRF) is calling for retail sales, excluding automobile dealers, gasoline stations and restaurants, to climb between 3.8 and 4.4 percent this year, amounting to as much as $3.84 trillion. That would be less than growth of 4.6 percent in 2018, which the NRF says is its preliminary estimate for retail sales last…

A.C. Moore Relaunches its Digital Properties to Enhance Customers’ Omnichannel Experiences
January 29, 2019 at 11:25 am

A.C. Moore Arts and Crafts, a specialty retailer of innovative craft products and materials, recently launched a completely restructured e-commerce website featuring expedited shipping throughout the U.S. and to more than 180 countries worldwide. The redesigned offers consumers a new way to discover and shop the company's craft materials, stylish home decor, and children's toys and activities. Customers can now browse by department…

Vera Bradley Uses Text Messaging to Improve Customer Service
January 28, 2019 at 10:57 am

Women's handbag and accessories brand Vera Bradley recently opened a new line of communication with its customers: text messaging. The company is using text messaging to provide speedier and more personalized customer service. Prior to implementing the contact-center solution that enabled texting, Vera Bradley recognized its customers might be trying to send text messages to…

Starbucks Rolls Out Delivery Service for Coffee Drinkers
January 24, 2019 at 2:46 pm

Starbucks announced this week that it's expanding its delivery service, with plans to offer it at nearly one-quarter of its U.S. shops. The delivery service, Starbucks Delivers, powered by Uber Eats, is currently available in San Francisco, but will expand to stores in New York City, Boston, Washington, D.C., Chicago and Los Angeles in coming…

Target to Offer Shoppers More Mobile Payment Options
January 23, 2019 at 1:01 pm

Target will soon accept Apple Pay, Google Pay, Samsung Pay, and other mobile payment options in its stores, the company announced in a blog post Tuesday. The retailer is striving to offer more convenience and faster checkout experiences to customers. Target has offered mobile payment via its Target App since 2017, and the addition of…

Forecasting 2019: 10 Trends in Retail and E-Commerce
January 17, 2019 at 1:01 pm

Retail and e-commerce change rapidly based on consumers shifting behaviors. Merchants must find new ways to sell their products. Here are 10 trends that figure to impact the online retail industry in 2019 and beyond: 1. Changing Attitudes Towards Traditional Advertising The cost of advertising is increasing manufacturer's suggested retail price (MSRP) by an estimated…

5 Ways to Update Your E-Commerce Site in the New Year
January 7, 2019 at 12:04 pm

The New Year is a perfect time to give your e-commerce site the refresh that it needs. With the holiday season behind us, it’s time to prep for the year ahead, and an important part of that is getting your website up-to-date. Not only do you likely need to update products or service offerings, but…

Mobile Apps Are Changing the Retail Customer Experience
December 21, 2018 at 1:12 pm

As online retailers continue to put a dent into the profits of traditional brick-and-mortar stores, it’s important for them to understand that there are inherent weaknesses in what online retailers can offer when it comes to customer experience. The most obvious difference is that using online retail sites robs the customer of the ability to…