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Amazon Reports Prime Day Sets Sales Record
July 18, 2018 at 2:08 pm

Amazon.com said this morning that this year's Prime Day was its biggest shopping event ever, topping last year's sales. Fortune reports that despite the slew of technical difficulties that plagued Prime Day early on, Amazon said Tuesday that sales in the first 10 hours grew at a faster pace than during the same period of 2017's…

The Future of Retail Lies in Consistency — in Person and Online
July 18, 2018 at 11:31 am

Some might say that retail is dying, but e-commerce growth is off the charts. In 2008, e-commerce accounted for just 3.6 percent of retail sales; now, that number has grown to 9.46 percent. The average yearly growth rate is 15.75 percent, and it shows no signs of slowing. While the shift toward online purchasing began largely…

The State of Engagement: Meeting Expectations of Today’s Omnichannel Customer
July 18, 2018 at 10:12 am

The modern customer journey involves an ever-expanding list of touchpoints as consumers turn to a slew of phones, tablets, smart speakers and in-store experiences to complete their path to purchase. They also may use a combination of websites, mobile apps, digital assistants and social media networks across those channels. Despite this proliferation of touchpoints, customers…

How to Add Rental Products to Your Retail Business
July 18, 2018 at 9:37 am

Retailers face a series of uphill battles when it comes to staying ahead of emerging trends such as e-commerce and the sharing economy. These trends are fueling consumers’ feverishly high desire for rental or subscription options for products normally only available for purchase. In the last several years we’ve seen several startup rental companies like…

Environmentally Friendly Packaging for Online Retailers
July 18, 2018 at 9:28 am

We discuss the following topics: What is Environmentally Friendly Packaging? Packaging Pollution Types of Recyclable Packaging Types of Packaging from Renewable Sources Types of Reusable Packaging Types of Bio-Degradable Packaging

Report: Retail Professionals’ Salaries Increase With Age
July 17, 2018 at 1:08 pm

Well, at least there are some things that get better with age (besides wine). According to Total Retail's 2018 Salary Benchmark Report, retail professionals who are 65 years or older have the highest annual base salary. The report was based on an online survey sent to Total Retail's audience earlier this year. When evaluating retail…

Survey Says: Personalization Growing in Importance for Retailers
July 17, 2018 at 11:22 am

As consumers, we can all relate to that frustrating experience when a preferred brand doesn’t seem to “know” us. For example, how many times has your bank promoted a product to you that you already have? How often have you received an email from a favorite retailer announcing a sale in a category you’ve never…

Customer Stress Shopping: Where Are Retailers Going Wrong?
July 17, 2018 at 10:46 am

According to newly released research from Clicktale, as many as 75 percent of consumers admit to engaging in "stress shopping" — i.e., using impulse purchases and shopping sprees as a way to relieve negative emotions. But while most of us would be happy to admit that our shopping patterns are emotionally driven, few retailers seem…

Amazon Prime Day Gets Off to Rocky Start With Site Glitches
July 17, 2018 at 10:04 am

Amazon.com suffered glitches at the start of Prime Day on Monday, slowing sales on the e-tailer's biggest shopping day of the year. Amazon's annual shopping holiday kicked off at 3 pm E.T. and runs for 36 hours, the longest Prime Day yet. Shoppers reported several errors on both the desktop site and the mobile app. Amazon didn't…

Are You Listening? The Truth About What Customers Want in a Digital World
July 16, 2018 at 3:09 pm

This report from customer engagement and analytics software provider Calabrio includes responses from more than 3,000 consumers in the U.S. and U.K. about the customer experience journey, and what motivates them. The findings are clear: human nature is how customers think, feel and act — and it drives their digital behavior. To gain their loyalty, customers should feel heard and have an emotional attachment to the brand, and that can only be created through the human connection.

5 Reasons Retailers Should Have Their Own Digital Wallet
July 16, 2018 at 3:08 pm

As online and mobile commerce channels continue to expand, retailers are being forced to re-evaluate their offering and approach. Retailers must now find new and powerful ways to engage with consumers. Payments are increasingly being identified not just as a necessary process to be managed, but as an opportunity.

Retail Rivals Offering Deals to Compete With Amazon Prime Day
July 16, 2018 at 12:19 pm

Amazon.com is kicking off its fourth annual Prime Day today at 3 p.m. EST, with millions of products on sale exclusively for Prime members over the course of 36 hours. In anticipation of the sales event, some of Amazon's top rivals have announced their own online sales to steal some some market share from the online retail…

It's the End of Retail as We Know it … And You Should Feel Fine
July 16, 2018 at 12:04 pm

The amount of retail space shuttering in 2018 is on track to surpass the 105 million square feet record set last year, leaving retailers, shopping center owners and store employees shaking in their boots. Don’t hit the panic button just yet, however, because when one store closes, something new opens, bringing with it opportunities for…

In-Store Service Helps Nest Bedding Win Customers
July 16, 2018 at 11:45 am

In episode 154 of Total Retail Talks, Joe Alexander, founder and CEO of Nest Bedding, discusses how the mattress and bedding company is humanizing the in-store shopping experience, and why the strategy is paying dividends. In addition, Alexander offers advice for other retailers that are looking to create a differentiated in-store shopping experience for their…

Predictive Analytics, Omnichannel Fulfillment Help ALDO Group Be More Profitable
July 16, 2018 at 11:08 am

With 3,000 points of sale in over 100 countries around the world, ALDO Group, a designer, manufacturer and retailer of footwear and accessories, sought a solution to help it better optimize its inventory across its online and offline sales channels. After a thorough vetting process, ALDO announced that it was partnering with Celect, a predictive…

How Retailers Are Using Data to Improve the Customer Experience
July 16, 2018 at 10:20 am

Increased competition means that retailers need to harness data if they want to create experiences that help them stand out. Find out how brands are using new tools and technologies to bring customers in and keep them engaged with insights from Synchrony.

In Rapidly Evolving Digital Age, Retailer Success Stems From Personalization
July 16, 2018 at 10:08 am

As retailers scramble to keep up with an ever-changing media landscape and constant technological advancement, the need to adapt and embrace new models has become abundantly clear. In order to stay ahead of the curve — and possibly to stay in business — retailers must not only listen to evolving consumer demands and habits, but…

How Retailers Can Combat Rising Shipping Rates
July 13, 2018 at 10:52 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss UPS’ intra-year rate hikes, the factors that are leading to higher shipping costs for retailers, and potential solutions to the problem, including implementing omnichannel fulfillment systems.

Why 2018 is the Year to Amplify B-to-B E-Commerce Sales
July 13, 2018 at 10:37 am

Consumer brands were much quicker to embrace e-commerce than their B-to-B counterparts, but that has been changing rapidly in recent years. Fueled by a need to boost sales and a new generation of individuals responsible for making purchasing decisions, B-to-B companies are increasingly warming up to digital options. However, as B-to-B brands increasingly embrace e-commerce,…

10 Years of Mobile Marketing: A Retailer’s Guide to Connecting With Customers
July 13, 2018 at 9:56 am

Mobile is celebrating a major milestone this year: the Apple App Store’s and Google Play Store’s 10th birthdays. In the last decade, mobile has become one of the most popular channels for marketers to reach consumers, and email has adapted and evolved alongside it. Though apps and new messaging tools have threatened it, email remains…