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How Retailers Can Combat Rising Shipping Rates
July 13, 2018 at 10:52 am

In this week's episode of Retail Right Now, Total Retail's Caitlin Sullivan and Joe Keenan discuss UPS’ intra-year rate hikes, the factors that are leading to higher shipping costs for retailers, and potential solutions to the problem, including implementing omnichannel fulfillment systems.

Why 2018 is the Year to Amplify B-to-B E-Commerce Sales
July 13, 2018 at 10:37 am

Consumer brands were much quicker to embrace e-commerce than their B-to-B counterparts, but that has been changing rapidly in recent years. Fueled by a need to boost sales and a new generation of individuals responsible for making purchasing decisions, B-to-B companies are increasingly warming up to digital options. However, as B-to-B brands increasingly embrace e-commerce,…

10 Years of Mobile Marketing: A Retailer’s Guide to Connecting With Customers
July 13, 2018 at 9:56 am

Mobile is celebrating a major milestone this year: the Apple App Store’s and Google Play Store’s 10th birthdays. In the last decade, mobile has become one of the most popular channels for marketers to reach consumers, and email has adapted and evolved alongside it. Though apps and new messaging tools have threatened it, email remains…

Build-A-Bear Workshop Cancels Promotion Amid Chaos at Stores
July 13, 2018 at 9:27 am

Build-A-Bear Workshop halted its first-ever "Pay Your Age" sale on Thursday after chaos and long lines took over stores throughout the U.S. The discount let customers purchase a stuffed animal according to how old the child is. Build-A-Bear dubbed it as its "biggest in-store deal ever." The company's website says it couldn't allow additional people at…

Kroger Introduces Own Apparel Brand
July 12, 2018 at 2:20 pm

Grocery chain Kroger is developing its own apparel brand with some help from globally-renowned fashion designer Joe Mimran. The line, called Dip, will launch this fall in more than 300 Fred Meyer and Kroger Marketplace stores. Mimran, notable for launching Club Monaco, Joe Fresh and Pink Tartan, has designed a line that will include men’s, women’s, juniors, kids…

How Retailers Can Use Prime Day’s Momentum
July 12, 2018 at 2:06 pm

As Prime Day approaches, Amazon.com will be in the spotlight. But this summer deals bonanza will cast a glow on the retail industry as a whole. With consumers, well, primed to shop, expect an atmosphere similar to that of Black Friday. In fact, thanks to Prime Day and competing sales that cluster around it, this…

4 Best Practices for Omnichannel Fulfillment
July 12, 2018 at 1:00 pm

Steve Jobs once said, “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” For apparel manufacturers and retailers, no statement could be truer. Consumers want to be able to research merchandise, compare prices and move between purchasing channels seamlessly. Without seamless purchasing…

Market Outlook, Future Challenges for Subscription Commerce Sector
July 12, 2018 at 9:44 am

Once a relatively small sector, subscription commerce services now cover nearly all realms of retail, from clothes and personal grooming to food, wine and pet products — and it doesn’t appear as if this trend will slow down soon. To understand more about these companies and the outlook for the subscription commerce industry, Snapfulfil partnered…

Agents or Automation: Here’s What Your Customers Told Us
July 11, 2018 at 2:22 pm

Customer service has become a key component of customer lifetime value, so retailers need to invest in service options providing choice and convenience to customers. Radial and CFI Group surveyed 500 online shoppers to better understand their experiences throughout the customer service journey. Download the infographic and report now.

Perfecting the Unboxing Experience is Do or Die for E-Tailers
July 11, 2018 at 11:58 am

The at-home unboxing experience is the “Last Moment of Truth” for any brand. This is the moment when a consumer is dedicating personal, hands-on time to interact with a brand — time that used to be spent in a dressing room or browsing an in-store display. Now, that moment of truth is happening in kitchens, living rooms and bedrooms filled with scattered boxes, piles of packaging material and return labels.

Fabletics Plans to Open 75 New Stores in Global Push
July 11, 2018 at 11:36 am

Fabletics, Kate Hudson's athleisure brand, is planning to open 75 new stores globally, quadrupling its footprint to 100 stores. "We are a digitally native company, so we've been able to really understand our customers — what they want, where they reside," Hudson told CNBC. "At a time when people are very nervous about retail, [our…

How Virtual Reality Can Revolutionize Retail
July 11, 2018 at 10:57 am

I was asked to write about how virtual reality (VR) applies to retail about a month ago and really didn’t have much to say on the subject. Now that time has gone by, I’ve seen some exciting new things that can be used in retail. I recently connected with a company that offers credit card…

Thrive in the Evolving Retail Atmosphere? Invest in Location Marketing
July 11, 2018 at 10:27 am

Headlines have long proclaimed that we're suffering through the retail apocalypse. While this makes for great clickbait, physical retail is actually still alive and well. With Amazon.com's acquisition of Whole Foods, Target’s creation of small-format stores, and Vistaprint opening its first brick-and-mortar store after 20 of business, we're simply experiencing a retail renaissance. This transformation…

How Where Your Company is Headquartered Impacts Your Salary
July 10, 2018 at 11:33 am

How does where you work and live impact how much money you make? This is just one of many questions that Total Retail's 2018 Salary Benchmark Report provided answers to. The report was based on a survey sent to Total Retail's audience. Retail executives’ salaries appear to be adjusted for the cost of living in…

Nordstrom to Expand Inventory-Free ‘Local’ Store Concept
July 10, 2018 at 10:04 am

Nordstrom is preparing to open more smaller stores with no inventory. The company said Monday, ahead of its investor meeting in West Hollywood, California, that it will open at least two more Nordstrom Local shops in Los Angeles, and is eyeing New York for expansion. In last year's fourth quarter, Nordstrom opened its first Nordstrom Local…

Benefits of Working With an End-to-End Payment Technology Company
July 10, 2018 at 9:13 am

Business owners are often surprised by what’s involved in setting up a merchant account for payment processing. While some decide to use numerous vendors to provide a processing gateway, platform, settlement services and equipment, it isn’t the most efficient strategy. In the long run, working with an end-to-end payment technology company can save time and…

Great Consumer Expectations of an Even Greater Customer Experience
July 10, 2018 at 8:52 am

In today’s always-on, always-connected society, it comes as no surprise that more and more shoppers are turning to their smartphone or laptop to satisfy their retail needs. Amazon.com has been a major disruptor in this regard, accounting for 50 percent of the growth in U.S. online retail sales in 2017 alone. New global data released…

Scales of Retail Balance Between Constant Promotions and Improvements in Returns, Mobile
July 9, 2018 at 6:05 pm

According to metrics from the DynamicAction Retail Index: Spring 2018, an in-depth analysis of over $8 billion in consumer transactions in the U.S. and Europe (from January through Memorial Day 2018), North American consumers this year were not only increasingly shopping — and buying at full price — on their mobile devices, but also equating nearly every major or minor holiday with sales, expecting promotions, markdowns and free shipping at every turn.

Macy's Warns of Data Breach
July 9, 2018 at 2:17 pm

Macy's is warning online customers that it discovered a data breach that targeted profiles on macys.com and bloomingdales.com for almost two months, the Detroit Free Press reports. According to a letter mailed to Macy's customers this week, the retailer's cyber threat alert tools detected suspicious login activities on June 11, and that  this "suspicious activity" was being…

The Role of Luck in a Leader's Success, Part 1
July 9, 2018 at 10:54 am

In 2015, the Harvard Business Review ranked Lars Sorensen, CEO of Novo Nordisk, as the best-performing CEO in the world for that year. When most CEOs are asked what makes them and their companies successful, they usually point to a brilliant strategy with hard-nosed, diligent execution and great leadership. Not Mr. Sorensen. When asked what…