The Consumer Concerns on Online Orders That Could Cost You
This global consumer insights study from Radial explores a variety of elements that impact the delivery process, including cost, location, communications and more. Radial surveyed more than 3,000 online shoppers in the United States, United Kingdom and Canada to understand consumer attitudes as it relates to package delivery. The results found that speed and affordability top the list of consumer fulfillment priorities, and that over a third of global online shoppers (39.7 percent) report challenges receiving their online orders.
E-commerce is only going to grow and diversify. Based on a 2017 survey by ASCI, more than 40 percent of U.S. consumers purchased items online several times per month. The same survey projected U.S. e-commerce sales will double from 2016 to 2020. This study from Radial explores these trajectories and will help retailers better understand issues related to retail fulfillment and delivery trends.