Consumer Study Reveals Top Concerns With Online Order Fulfillment & Delivery
Radial surveyed 3,000 consumers in the U.S., the U.K. and Canada to better understand issues relating to eCommerce order fulfillment and delivery. The study found that consumers are raising questions about a variety of fulfillment-related issues including the cost, speed, reliability, and eco-friendliness of the fulfillment process.
This eBook reveals five fulfillment trends shaping consumer satisfaction:
How millennials are impacting delivery expectations
The importance of eCommerce fulfillment speed and value
Preference for environmentally friendly packaging
How automated delivery is gaining traction
Why demand for in-store pickup is on the rise
Uncover consumers’ eCommerce fulfillment expectations and what it takes to meet them.