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"5 Tips for Optimizing the ROI of Your Customer Journey"

Thomas Husson, VP & Principal Analyst at Forrester shares his tried and true advice on how to make your brand’s investment in customer experience worthwhile.

In the face of an economic downturn, how should you manage growth and optimize the ROI of the customer experience? With intense inflation and heightened competition in the digital space, decision makers are grasping for new strategies to generate revenue and reduce costs in the short term. With a conversational customer experience strategy, brands can increase their online sales and stand out in the online world. Learn the main findings of this insight from our webinar featuring Forrester. 

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