From Game Show Hero to Retail Innovator
I acknowledge this is a decidedly old-school point of view, but I don't think I'm alone in holding it. In fact, I'm willing to bet my point of view would be the majority if older consumers were polled on this topic. That said, I could be completely wrong (it won't be the first or last time). Maybe consumers do think an automated service like Watson is the answer to their customer service frustrations. IBM certainly believes it is. Time will tell, but in the meantime I'd love to get your feedback on this topic. Do so by posting a comment below.