Despite the economy, I still get a lot of mail these days.* So does my father. The problem is, my father passed away six months ago. His mail now comes to my house (and he gets many great offers). A few months ago, he even got a fundraising offer from the hospital where he died. That’s the definition of irony, right?
Don’t mailers know they're wasting money? Direct mail costs enough these days. So much so that it doesn’t make sense to mail someone who can be suppressed from a mailing list.
Reintroducing the Deceased Suppression File
Are you aware that there's something called a deceased file to suppress against? Most mailing houses and service bureaus can easily run your mailing list up against this file before you mail.
I was curious about how many multichannel marketers actually add this to their merge/purge processes before mailings, so I asked Gary Sierzchulski, senior account executive at the service bureau Donnelley Marketing, for his take:
“Our deceased file is compiled through information received from the Social Security Administration and is updated monthly. We see virtually all our clients use it on their housefiles once a year; some more often depending on their customers’ demographics. About half our clients use it within the merge itself against rental records.
“Because the deceased suppression is done at an individual level, we see that about a third of our clients still mail to households flagged as deceased, because other members of the household still purchase or the household is still active.”
When I asked Gary about the accuracy of the file, he stated that it's about 90 percent accurate and added the following: “Every once in a while we get a call from someone who says they're not dead. It's due to the misinformation sent to us from the S.S. Administration. That's why we now use another independent source to verify or provide us with additional names.
“Donnelley Marketing also uses a proprietary source for additional hits or verification of the data, and we’ve noticed incremental gains in counts.”
What struck me here is that half of Donnelley's clients use it within the merge/purge process. Of course this depends on mailing frequency, but if you're doing merges more than a month apart (depending on updating schedule), the additional cost of adding this suppression to the merge will be outweighed by the savings in printing and postage spent on people who have passed on. Make sense?
* The reason I added the asterisk above is simple: Now is a great time to mail. There's less clutter in the mailbox, and less clutter means less competition for your offer. Over the next few weeks, I'll delve into the economy and how it relates to some self-fulfilling prophecies surrounding the direct mail business.
Jim Gilbert is president of Gilbert Direct Marketing Inc., a full-service catalog, direct marketing and social media agency. His LinkedIn profile can be viewed at www.linkedin.com/in/jimwgilbert. You can email him at jimdirect@aol.com, follow him on Twitter at www.twitter.com/gilbertdirect or read his blog at gilbertdirectmarketing.wordpress.com/.
- People:
- Gary Sierzchulski
- Jim Gilbert
Jim Gilbert has had a storied career in direct and digital marketing resulting in a burning desire to tell stories that educate, inform, and inspire marketers to new heights of success.
After years of marketing consulting, Jim decided it was time to “put his money where his mouth was" and build his own e-commerce company, Premo Natural Products, with its flagship product, Premo Guard Bed Bug & Mite Sprays. Premo in its second year is poised to eclipse 100 percent growth.
Jim has been writing for Target Marketing Group since 2006, first on the pages of Catalog Success Magazine, then as the first blogger for its online division. Jim continues to write for Total Retail.
Along the way, Jim has led the Florida Direct Marketing Association as their Marketing Chair and then three-term President, been an Adjunct Professor of Direct and Digital marketing for Miami International University, and created a lecture series, “The 9 Immutable Laws of Social Media Marketing,” which he has presented across the country at conferences and universities.