Catalog and Direct Mail’s Slippery Slope: The Environment, Some Facts and Mail Suppression Files
That said, I do support the availability of mail preference services, such as DMAchoice and Catalog Choice. The goal of all direct mail, of course, is to be as relevant as possible. After all, every catalog or direct mail piece sent that goes in the garbage is a waste of your money; it lowers your response rates.
So, having a database to merge against is a good thing. Less wasted mail, right?
Not necessarily. Maybe this holds true for straight customer acquisition programs, but what about inquiry conversion and retention programs in your regular catalog circulation plan? Here we have a slippery slope, as I'd never, ever use a suppression file on my own customers and databased prospects. As far as I'm concerned, they all opted in.
As a mailer, I’m not going to leave that potential revenue on the table. End of discussion.
To put some context around this discussion, visit the thread on my personal blog here.
Let’s get vocal here. I’m deliberately putting an “oil and water don’t mix” issue out there. Feel free to agree, disagree or challenge me to a duel over my opinions (they ARE facts actually, LOL). Post your comments below.
Jim Gilbert is president of Gilbert Direct Marketing Inc., a full-service catalog, direct marketing and social media agency. His LinkedIn profile can be viewed at www.linkedin.com/in/jimwgilbert. You can e-mail him at firstname.lastname@example.org, follow him on Twitter at www.twitter.com/gilbertdirect or read his blog at http://gilbertdirectmarketing.wordpress.com/.
- Jim Gilbert
- United States
Jim Gilbert has had a storied career in direct and digital marketing resulting in a burning desire to tell stories that educate, inform, and inspire marketers to new heights of success.
After years of marketing consulting, Jim decided it was time to “put his money where his mouth was" and build his own e-commerce company, Premo Natural Products, with its flagship product, Premo Guard Bed Bug & Mite Sprays. Premo in its second year is poised to eclipse 100 percent growth.
Jim has been writing for Target Marketing Group since 2006, first on the pages of Catalog Success Magazine, then as the first blogger for its online division. Jim continues to write for Total Retail.
Along the way, Jim has led the Florida Direct Marketing Association as their Marketing Chair and then three-term President, been an Adjunct Professor of Direct and Digital marketing for Miami International University, and created a lecture series, “The 9 Immutable Laws of Social Media Marketing,” which he has presented across the country at conferences and universities.