Are You Losing Customers in Your Warehouse?

A recent visit to a major B-to-B cataloger (sales in excess of $100M) proved to be quite a revelation for me. During the course of my visit, it was revealed that the company was struggling to maintain its fill rate. When I asked what its fill rate was, the answer was shocking — below 80 percent! It’s been almost two decades since I’ve heard a number that low.