Tom Shull

Tom Shull sees tens of millions of ready and loyal customers sitting out there — just beyond his reach. That's hard for any retailer to pass up, but it's even harder when your profits help soldiers and their families, said Shull, chief executive of the Army & Air Force Exchange Service (AAFES). AAFES, the U.S. military's largest retailer, is asking the Pentagon to allow it to offer online shopping to all honorably discharged veterans. The site is now available only to active service members, retirees and disabled veterans. 

Dallas -- Three weeks after being named the first civilian director/CEO in the nearly 117-year history of the Army & Air Force Exchange Service, Tom Shull officially took the reins Thursday of the $10 billion military retailer. Shull replaced the Exchange’s last uniformed Commander, Brig. Gen. Fran Hendricks. With the official signing of the paperwork, the Exchange has been disestablished as a major command and remains a joint nonappropriated fund instrumentality of the U.S. Army and the U.S. Air Force under the jurisdiction of the chief of staff of the U.S. Army and the chief of staff of the

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