Timothy Holody

Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.

A fast-paced session titled 60 Ideas in 60 Minutes for Your Distribution Center at the National Conference on Operations & Fulfillment in Las Vegas, left attendees with a bevy of new strategies and solutions that they can implement in their businesses. Timothy Holody, COO/general manager of cross-channel retailer Seta/Palm Beach Jewelry, Lance Curran, warehouse director of online apparel retailer Threadless, dispensed the tips in rapid-fire format.

This week in the fourth and final part of our coverage of the recent All About ROI webinar, Good Data is Good Business!, sponsored by Stibo Systems, we conclude our recap of the presentation from Simon Rodrigue, associate vice president of e-commerce for Sears Canada. Specifically, we offer up steps four and five of Rodrigue's five critical steps to data integration.

This week in the third part of our coverage of the recent webinar from All About ROI, Good Data is Good Business!, sponsored by Stibo Systems, we continue our recap of the presentation from Simon Rodrigue, associate vice president of e-commerce for Sears Canada. Specifically, we offer up step three of Rodrigue's five critical steps to data integration. To access this webinar on-demand, click here.)

Continuing our coverage of the recent webinar from All About ROI, Good Data is Good Business!, sponsored by Stibo Systems, this week we recap the presentation of Simon Rodrigue, associate vice president of e-commerce for Sears Canada. In particular, we begin to break down Rodrigue's five critical steps to product data integration.

It's no secret these days that data is critical for marketers looking to optimize profits. What isn't so readily available is the best ways for retailers to collect and manage their data. In a webinar last week from All About ROI, Good Data is Good Business!, sponsored by Stibo Systems, two retailers — Timothy Holody, COO of Seta Corp., parent company of multichannel jewelry marketer PalmBeach Jewelry, and Simon Rodrigue, associate vice president of e-commerce for Sears Canada — discussed how their companies make the most of their data. (To access the webinar on-demand, click here.)

Different kinds of catalogers should have different customer service policies, according to Timothy Holody, COO of Seta Corp., which markets through the Palm Beach Jewelry catalog and ships 1.5 million to 2 million units of jewelry a year to customers. “But whatever your policies are, they have to be set up in such a way that you can measure their effectiveness, and their impact on your bottom line.” Holody’s presentation at the recent National Conference on Operations & Fulfillment in Schaumburg, Ill., was a case study, “A Real World Look at Customer Service Policies,” which focused on how Palm Beach Jewelry handles various customers

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