Susan Retta

Verizon has officially opened its first trilingual FiOS retail store, where employees are ready to serve customers in English, Spanish and Portuguese. The store is located in Providence, R.I. “Having employees in our store who speak Spanish and Portuguese will enhance the experience for our customers," Susan Retta, vice president of marketing for Verizon, said. Employees at the new Verizon FiOS store will be able to help FiOS customers with questions about their FiOS internet, TV and voice service.