Mike Chadsey

New York City -- Kohl's is the recipient of the People’s Pick award in The Harris Poll Customer Relationship Series, conducted by Harris Interactive. The award cognizes the strength of consumers' bonds with mid-tier department stores and reflects the customers' connections and future intentions. The poll measure the strength of a brands relationship with their customers based on scores in three key dimensions: emotional affinity, rational performance and behavioral intentions. Kohl’s edged J.C. Penney on two of three customer relationship metrics – emotional and behavioral – while sharing the lead with J.C. Penney on the rational dimension. "While neck