Michelle Smith

Shoppers looking for apparel inspired by the summer sophistication of the Hamptons will want to head to the Banana Republic this spring. The Banana Republic division of Gap has teamed up with designer Michelle Smith to introduce a 60 piece collection of...

New York City -- Barnes & Noble said Thursday it has earned the top rating of 100% for the fourth year in a row in the 2012 Corporate Equality Index, an annual survey administered by the Human Rights Campaign Foundation. Barnes & Noble joins the ranks of 190 other major U.S. businesses, which received top marks for their treatment of lesbian, gay, bisexual, and transgender employees and consumers. "It is an honor to be recognized once again by the Human Rights Campaign Foundation for our dedication to recruiting the best and most diverse talent and providing them with expanded

For online retailers, a positive service experience relates to a consumer’s ability to quickly find a suitable product; the accurate portrayal of goods in terms of features, colors and sizes; a speedy website; and how quickly questions about a product are answered. Let’s look at how L.L.Bean, Amazon.com and Nordstrom have optimized their customers’ web-based service experiences.

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