Julie Mohr

Knowledge of your own business is one of most important assets you have, and ensuring the efficient transfer of that knowledge will ensure that outsourcing partners have the tools necessary to provide the best services for you, writes Julie Mohr, director of professional services with IHS Support Solutions, a customer service and support consultancy and provider, in a white paper “Ten Things to Consider for Sourcing Success.” Mohr identifies three knowledge types that must be shared in order to maintain a successful relationship with an outsourced service provider. * Corporate knowledge: In addition to understanding your corporate mission, outsourced providers must have a

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