John Morkes

Most Internet users don’t read the majority of what they view online, says John Morkes, a usability expert and director of the Human-Computer Interaction Group at Trilogy Software. In fact, he continues, 79 percent of all Internet users just briefly skim most of the material they see on the Web. In her book, “Web Copy That Sells” (American Management Association, www.amacombooks.org, $21.95), Maria Veloso gives five tips on how you can write copy that takes advantage of your customers’ method of viewing your Web site. 1. Use bulleted lists to summarize content. 2. Highlight selected keywords or phrases by using bold or italic