It's certainly no secret that the rise of social media and consumers increased use of mobile devices has steadily transformed the shopping experience. This shift may have come to a tipping point this holiday shopping season. There are certainly battles to be won in this new digital landscape, but what's the potential upside of retailers getting less face time with shoppers? Although preferences may shift to new and often multiple channels, so will the need for a new kind of customer service.

CHICAGO — Claire's Stores has announced that Eugene Kahn , the company's CEO, has resigned. The company said its board of directors will conduct a search for a new CEO and will consider both internal and external candidates for this position. In the meantime, James Conroy , president of Claire's Stores, and Jay Friedman , president of Claire's North American Division, will form an interim office of the CEO, reporting to the board of directors. All of these management changes are effective immediately. Peter Copses, chairman of the board of directors, commented, "We thank Gene for his tireless efforts

_ NAPERVILLE, Ill., Oct. 19, 2011 /PRNewswire/ -- OfficeMax(R) Incorporated "We are delighted to welcome Jim to the Board of OfficeMax," said Rakesh Gangwal, Chairman of OfficeMax. "He brings significant expertise, insight and years of experience as a successful business leader, and we will benefit from having his perspective on the board." Mr. Marino, 61, recently retired as President and Chief Executive Officer of Alberto-Culver Company, a personal care products company, roles he had held since November 2006. Mr. Marino previously served as President of Alberto Culver Consumer Products Worldwide from 2004 to November 2006 and as President of

The Disney Store celebrated its bronze award win in the New Retail Frontiers category at the 2011 Edison Best New Product Awards at the historic Capitale ballroom in New York. The distinguished award symbolizes the persistence and excellence personified by Thomas Alva Edison, and recognizes companies at the forefront of innovation, creativity and ingenuity in the global economy.

San Francisco Superior Court Judge Richard Kramer denied eBay's motion to dismiss a lawsuit filed by Craigslist in 2008, and rejected eBay's contention that the lawsuit was precluded by the findings of a Delaware court.

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