Jill Puleri

The 2012 holiday season is in full swing, and e-commerce earnings for retailers are projected to be record breaking. IBM Smarter Commerce held a Twitter chat yesterday to recap the lessons learned, emerging trends and final results of the chaos that was Thanksgiving, Black Friday and Cyber Week. Moderated by Forrester Research Analyst Sucharita Mulpuru (@smulpuru), the chat featured Richard Feinberg (@richardfeinberg), professor of consumer sciences and retailing at Purdue University, and Jill Puleri (@jpuleri), IBM Global Retail Lead, not to mention the Twitterverse.

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