With today's consumer having so many options available to them, customer service can be the difference between a one-time buyer and a repeat customer. Listen as Jeannie Walters, the CEO and founder of 360Connext, a customer experience consulting firm, maps out simple customer service best practices you can implement today.
Watch today to learn: how to improve customer satisfaction and care; the latest trends around social customer service; how to use technology to improve the customer experience; how to increase conversion rates with superb customer service; and so much more.
Tags: Consumer Behavior, Customer Experience, Merchandising, Store Design & Layout July 17, 2013 - Jeannie Walters Few phrases conjure up more anxiety than "we're lost." It's difficult for some...