RadioShack named former U.S. Treasury Department adviser Harry Wilson as its chief revitalization officer, enlisting a turnaround expert who helped restructure General Motors and Chrysler. Wilson, founder of the advisory firm Maeva Group, will report to RadioShack's board and CEO Joe Magnacca, the Fort Worth, Texas-based company said in a statement. The struggling electronics chain, which received a rescue financing package earlier this month, cited Wilson's experience reviving U.S. automakers in the wake of the recession. He was a senior member of the Auto Task Force, which led the Treasury Department's role in revamping GM and Chrysler.

The growth of online/mobile information and commerce has many retailers finding challenges when maintaining a physical presence. The in-store experience is still an integral part of the buying process however, and is one of the most important elements in a customer engagement strategy. Success requires brands to embrace various channels — both high-tech and no-tech — as part of what's commonly referred to as an omnichannel experience.

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