The departure of Finish Line Chief Digital Officer Christopher Ladd is the latest bit of fallout from the e-commerce snafu that has cost the retailer $3 million (and counting) in lost sales. There are strong indications that Ladd's departure won't be the last piece of bad news associated with Finish Line's digital debacle. Sources have revealed to RIS News that relations between Finish Line and its key e-commerce vendor partners have been strained by the incident.
In a move that its executives believe will create cost efficiencies and expand its multi-channel capabilities, Lululemon Athletica has completed moving its e-commerce operations in-house. "Q1 saw the migration from a fully outsourced business to an in-house model with the transition of our core e-commerce platform to ATG and the migration of our e-commerce distribution operations in the U.S. into our internal facility," said Christopher Ladd, head of global e-commerce, Lululemon Athletica. As part of the move, the yoga-inspired apparel retailer has added new online functionalities including one-page checkout, merchandising and search capabilities, rich imagery enhancements and core business