Pasadena, Calif. -- The Disney Store announced Tuesday that it will open new stores with its new design in Japan, China, Italy, North America and Canada by the end of 2012. According to the company, the store opening slate includes an inaugural location in Shanghai, China opening in the fall, making it the 12th country to receive the interactive retail model. Thirteen new and remodeled Disney Store locations are scheduled to open in North America in 2012, include state concept debuts in Colorado, Connecticut, Delaware, Utah and Virginia. In Japan, the city of Sendai recently held the grand opening
Forty-eight percent of Macy's customer complaints are focused on interactions with sales associates, therefore training sessions are part of a new strategy by the store to improve its track record on customer service, which in recent years has dented the reputation of the storied retailer, lowered its scores in annual customer service rankings — and most likely slowed growth.