Brian Barry

Brian Barry is President of F. Curtis Barry & Company, specialty consultants in product fulfillment for e-commerce, catalog, retail companies and wholesale distribution.

You've just spent four months doing your homework to replace your aging call-center and order management system. You've gathered user requirements, written an request for proposal, gotten capable vendors to bid on it, conducted demos and selected the finalist. Yet there's one more activity that, if not done superbly, will shake management’s confidence that replacement of the old system will go smoothly. 

Take this to heart: 15 million more people will make a holiday purchase online this season compared to last year, Jupiter Communications reported in November. Other research groups put holiday online spending at nearly double that of last year. With more consumer shopping behavior migrating to the Web, not to mention progress in the b-to-b sector, it's imperative to have a robust e-commerce shopping component. While the bells and whistles of designing a shoppers' online paradise can be fun, it's the back end that will make or break you—holiday season or not. Whether you are starting your e-commerce channel from scratch or looking

To make the decision, you need to evaluate where you are now and where you want to be By Hallie Mummert Take this to heart: 15 million more people will make a holiday purchase online this season compared to last year, Jupiter Communications reported in November. Other research groups put holiday online spending at nearly double that of last year. With more consumer shopping behavior migrating to the Web, not to mention progress in the b-to-b sector, it's imperative to have a robust e-commerce shopping component. While the bells and whistles of designing a shoppers' online paradise can be fun, it's the back

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