Chicago, Ill.

Chicago, Ill. — Dillard’s, a fashion apparel, cosmetics and home furnishings retailer, has selected OpinionLab to extend its omni-channel Voice of Customer program, including its digital, mobile and in-store experiences, with precise insight into what...

The high-end department store starts accepting Visa and Mastercard in hopes of attracting a younger, broader customer base. Pedestrians walk past a Neiman Marcus store on the Magnificent Mile March 5, 2009 in Chicago, Ill. (Scott Olson/) Jeremy Hobson: There's a big change happening today at Neiman Marcus. The exclusive department store -- which for years has only accepted American Express, Neiman's own credit card, or cash -- is going mainstream. Marketplace's Jennifer Collins reports. Jennifer Collins: Today, Neiman Marcus department stores start taking Visa and Mastercard. Vincent Quan teaches business at New York's Fashion Institute of Technology. Vincent

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