What are today’s fulfillment operations doing to deliver a better customer experience? According on a new industry survey, 98% are upgrading systems. Read the report to learn more about how retailers, manufacturers and brands are leveraging order fulfillment to stand out in a competitive marketplace. Read now >
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Joe Keenan is the executive editor of Total Retail. Joe has more than 10 years experience covering the retail industry, and enjoys profiling innovative companies and people in the space.
Successful retail operations demand flexibility and innovation, not only on the sales floors but in the way your team communicates and collaborates. Voice messaging is modern way to keep retail frontline teams connected. Download the guide to see how retailers are using secure voice messages.
Independent retailers need the right technologies to stay competitive but a plethora of technologies can come with huge costs and create hassle to maintain. It doesn’t need to be that way. Discover the 9 reasons why joining the Bolt network of retailers and shoppers can help you reduce abandoned carts, increase conversions, and build lifetime relationships with your shoppers
Over the last few years, retailers have grappled with legacy on-premises software that does not equip them to meet today’s customers’ expectations, limiting their ability to scale quickly, adopt maturing AI products, and deploy representatives remotely. In a recent study, Talkdesk Research™ found that 62% of retail customer experience (CX) professionals agree that legacy contact center technology is limiting their ability to improve customer experience
Did you know that three out of four shopping carts are abandoned? What is stopping them from checking out? For most customers, the issue is friction. The checkout process is simply too complicated and any small barrier to completing a purchase can lead to abandoned carts. So, how can you optimize the final step in your customer’s journey for conversion?
The expectations of online shoppers for smooth shopping experiences are higher than ever. But it’s difficult for major brands to meet these extremely high expectations due to inherent technical and logistical problems. Identity-powered commerce overcomes these problems, fulfilling customers’ rigid expectations all while exceeding merchants’ eCommerce requirements
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