Zebra Technologies

With consumers shopping online in greater numbers than ever before, driven by the COVID-19 pandemic, it’s not surprising that retailers’ product return rates have seen a corresponding increase as well. It's critical that retailers have efficient, secure, customer-friendly and cross-channel return policies in place. Doing so will not only help retailers acquire new customers, but retain existing ones as well. This comprehensive study and subsequent report review the state of in-store returns programs for 101 leading retailers across 28 unique criteria.

With margins already tightened by the financial impact of the COVID-19 pandemic, the oft-undetected but constant siphon of funds caused by fraud is devastating for retailers. A recent study revealed the cost of fraud to U.S. retailers and e-commerce companies rose 7 percent in 2020, with every $1 of fraud costing companies $3.36 in losses.…

The brick-and-mortar store has evolved in recent years to be more than just a place where inventory is showcased and transactions occur. Consumer adoption of digital channels has created a permanent demand for omnichannel programs such as buy online, pick up in-store (BOPIS) and curbside pickup. Therefore, it has become necessary for retailers to invest the resources needed to create seamless omnichannel experiences that exceed customer expectations. Better understand how prescriptive analytics can ensure a successful future for your retail business.

Consumer adoption of digital channels has created a permanent demand for omnichannel programs such as buy online, pick up in-store (BOPIS) and curbside pickup. Download this research report to discover the importance of data collection across all channels, how technology solutions can optimize omnichannel fulfillment programs, tips for refining your process to ensure data is accessible to all stakeholders, and much more!

Collecting the right data and interpreting it correctly can help a company improve efficiency, cut costs, boost revenues, and maximize profits by enabling informed decision-making across all functions of the business. This report from Zebra Prescriptive Analytics tells you how.