Lamps Plus

In-Store Kiosks Help Lamps Plus Bridge Online, Offline Shopping Experiences
July 16, 2019 at 3:05 pm

For Lamps Plus, the nation’s largest specialty lighting retailer and a leading lighting and home furnishings manufacturer, creating a seamless shopping experience for its customers across all channels is of critical importance. It's for that reason that the company has introduced computer kiosks in each of 35-plus stores. The kiosks create an “endless aisle” of products in-store,…

Lamps Plus Gives Customers a Searchlight, Online and Off
October 1, 2003

Like so many of his cataloging colleagues, Dennis Swanson, president and owner of multichannel merchant Lamps Plus, originally thought his company’s Web site would serve customers only as an information portal. With 44 retail stores, Swanson figured customers would browse for lighting products online, but then buy them in his stores. Yet buy online they did. Still, Swanson suspected that the number of online orders would increase if customers could more easily navigate through his site’s 4,000 SKUs. The clincher came when he put a group of in-store sales reps online to offer live customer help. Sales doubled after a month. He