Internet Retailer's Executive Director Scott Silverman Resigns
July 22, 2010

Scott Silverman, who has served as’s Executive Director since 2001, is resigning his position as head of the trade group, the National Retail Federation announced today. Silverman has accepted an executive-level and co-founder position with an e-commerce start-up and will step down from effective August 13.

What I Took Away From IRCE 2010
July 6, 2010

Last month's Internet Retailer Conference & Exhibition (IRCE) in Chicago had all the elements of a healthy trade show -- attendance was at record levels with over 10,000 paid attendees; the exhibit floor was packed with booths and customers; and the sessions were well attended. It seemed like everyone in the industry was at the show.

Retail Online Integration Magazine
July 1, 2010

No, you're not seeing things. Before I get started with this month's Editor's Note, let me point out the obvious: As you can see from our new logo on the cover, All About ROI is now Retail Online Integration.

Cruiser Customizing Upgrades its Site Search to Grow Revenues
June 22, 2010

For niche online retailer Cruiser Customizing, a seller of motorcycle parts and accessories, an easily navigable site is critical to its success. Riders come to to look for specific parts or accessories exclusive to their particular bike. Finding them quickly and easily enhances their likelihood to buy. For that reason, Cruiser Customizing has invested resources in upgrading its site search.

Debunking the Myths of Customer Returns and the Use of Liquidation Channels
July 7, 2009

No retailer (including store, catalog and online merchants) wants to see products returned, but as the National Retail Federation reported in 2008, more than $219 billion of merchandise made its way back to retail stores through consumer returns. Many astute companies, however, are winning customer loyalty, decreasing costs and creating positive revenue by effectively managing their returns processes.

Robust Conference Bucks Downward Trend
June 23, 2009

With a reported 5,000 people in attendance, representing only a modest decline from 2008, last week’s Internet Retailer Conference & Exhibition in Boston certainly brought many online marketers, retailers and catalogers out of the woodwork, bucking a troubling downward trend of the year’s catalog, direct marketing and retail conferences.